Chris Monroe Email & Phone Number

Charlotte, Nc, Us

As the founder of Find Your Life Balance Coaching, I specialize in empowering entrepreneurs, business leaders, and teams to overcome challenges, master mindset, and align their goals with actionable strategies. Through my proven three-pillar framework—mindset transformation, measurable objectives using OKRs, and actionable implementation—I guide clients to achieve sustainable personal and professional growth. My approach combines practical systems with a focus on unlocking potential, fostering innovation, and creating a clear path to success tailored to each individual's or organization's unique vision.

Charlotte, North Carolina, Us

At Sentry One, I served as a Sr. IT & Facilities Manager, leading transformative changes that elevated the IT department into a high-performing, efficient, and reliable team. Sentry One, a leader in database performance monitoring, empowers Microsoft data professionals worldwide. During my tenure, I managed critical infrastructure projects, including international office expansions, a full data center relocation with minimal downtime, and initiatives that supported the company's rapid growth. My role combined strategic planning and operational execution, ensuring seamless IT services aligned with Sentry One's growth trajectory.

As an independent IT Project Management Consultant, I specialized in assisting small businesses with IT and development management. My role focused on providing leadership to technical teams, ensuring effective customer communication, and setting clear expectations for project deliverables. By aligning technical capabilities with business goals, I helped small organizations streamline their operations, improve project outcomes, and foster collaboration between development teams and stakeholders. This approach enabled clients to achieve project success while addressing challenges unique to their business size and industry.

Short term contract role.

Charlotte, North Carolina, Us

As a Solutions Architect, I provided in-depth technical expertise to drive sales and customer acquisition cycles while designing comprehensive disaster recovery and business continuity strategies tailored to diverse customer needs. I specialized in cloud architecture, migration, capacity planning, and securing IT environments for Fortune 1000 companies. My responsibilities included architecting high-availability solutions, aligning business requirements with tailored IT solutions, and evaluating security frameworks to meet industry-specific compliance. Additionally, I served as a trusted advisor, mentoring IT teams and delivering innovative strategies for scalable, secure, and efficient technology infrastructures.

Charlotte, North Carolina, Us

As a Senior Applications Systems Engineer, I was responsible for designing, implementing, and managing high-availability solutions for Microsoft-based technologies such as SharePoint, Exchange, and SQL. I spearheaded large migration projects, VMware resource management, and developed robust solutions to critical IT applications. Additionally, I defined SharePoint backup strategies, managed server roles supporting custom applications, and ensured seamless integration of third-party systems. My role demanded advanced technical expertise, strategic planning, and consistent documentation to support and enhance IT infrastructure and services.

As a Sr. Systems Administrator, I provided technical leadership and strategic insight to senior leadership and executives, influencing key decisions to enhance operational processes and drive organizational initiatives. My role involved analyzing business requirements, prioritizing projects aligned with business goals, and managing Windows Server, Exchange, SharePoint, SQL, and other enterprise systems, including capacity planning, design, migrations, and administration.I ensured 24/7 support for the executive team and server environment, consistently meeting SLA expectations. I implemented IT workflows and automated technical processes, developed and enforced IT policies, and facilitated weekly updates with the Chief Technology Officer. My responsibilities extended to hiring and managing local and remote technical staff, including replacing underperforming members, and leading vendor and service provider contract negotiations.I maintained accountability for all technology purchases, ensuring cost-benefit analyses aligned with organizational goals, and upheld direct communication with senior client technical teams. With hands-on expertise in HTML, PHP, WordPress, CSS, and other web technologies, I managed and enhanced corporate intranet and internet sites. I consistently stayed current with industry standards to ensure systems and processes remained cutting-edge while maintaining a positive, proactive leadership style in a fast-paced environment requiring weekend and after-hours work.

London, Gb

I provided software support for a Big Four accounting firm, leveraging my analytical abilities to develop innovative troubleshooting techniques and deliver exceptional service in a fast-paced environment. I specialized in Lotus Notes troubleshooting, utilizing advanced knowledge of Domino rules, permissions, and sharing infrastructure.My role involved daily use of the Remedy IT management suite to track real-time work management and SLA adherence, maintaining an asset management database, and ensuring compliance with company-wide IT policies. I also managed planned lease refresh schedules, including laptop imaging, data transfers, and configuration, while delivering superior customer service to executive clients. Additionally, I recommended and updated the knowledge management database to streamline support processes and enhance operational efficiency.

Charlotte, North Carolina, Us

As a Lead Technician, I coordinated teams of technicians on high-profile projects within medical environments, ensuring adherence to HIPAA regulations while working in active medical offices and hospitals. I provided technical expertise to advise project managers on best practices for deployments and large-scale projects, contributing to successful outcomes.My responsibilities included managing the installation, configuration, and relocation of VoIP phones, PCs, and IT infrastructure, while maintaining exceptional customer service and cable management standards. I utilized ResolveIT! and Magic for SLA tracking and customer request management, and leveraged Tivoli remote management software for system updates and software patches. This role required strong leadership and problem-solving skills in a fast-paced, regulated environment.

Northbrook, Illinois, Us

As a Lead Desktop Technician, I managed the maintenance and laptop refresh project for 400 end users and 40 servers in a fast-paced engineering environment. I provided 24/7 support, including after-hours upgrades and maintenance of the network infrastructure, encompassing switches, servers, and LAN systems.I maintained the IT equipment database, coordinated equipment builds for new hires, and ensured software version adherence for departmental computers reliant on proprietary macros. My role involved troubleshooting Lotus Notes, Domino-based custom applications, and macros, as well as daily software installation, configuration, and troubleshooting of BlackBerry Enterprise software on user devices. This position demanded a proactive approach, strong technical expertise, and the ability to perform efficiently in a high-pressure environment.