Craft attention-grabbing content for TV shows Joe Millionaire and The Masked Singer through precision trend research and SEO, achieving social media growth for both shows by 40%Schedule and distribute short posts, video and images through efficient use of Hootsuite, raising show and network brand awareness across 4 social media platforms by 5% weeklyRecord analytics to identify which content performs better on each social media platform, sharing findings with team members to drive brainstorming of 5 new content ideas weeklyFacilitate social media marketing by updating and sharing the content calendar with relevant team members, boosting overall productivity.

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer service. Design exceptional menus, purchase goods and continuously make necessary improvements. Identify member needs and respond proactively to all of their concerns. Lead F&B team by attracting, recruiting, training and appraising talented personnel. Establish targets, KPI’s, schedules, policies and procedures. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork. Comply with all health and safety regulations. Report on management regarding sales results and productivity.

Oversaw full cycle recruitment by reaching out to qualified candidates on social media, hiring long-term employees and saving the bar/restaurant $5,000 in new-hire training costsIncreased employee job satisfaction by replacing a manual scheduling system with a software solution, eliminating 100% of short staffing issuesGenerated restaurant target sales figures and individual server target sales by analyzing weekly data and making improvements proactively, resulting in annual sales of 20% above targets

Greeted visitors, providing friendly customer service plus insider details to facilitate enjoyment of the Montauk area, receiving 100% positive reviews on customer comment cards.Supervised six (6) front desk staff by coaching and mentoring the team to improve performance, increasing employee retention by 80%Ensured the hotel's long-term profitability by collaborating on the installation of new technology, achieving no system down-time and no lost records during the transition

Executed engagement strategies across multiple social media networks through collaboration with NBC, MTV and Asics marketing teams, leading to $150,000 in revenue growth year over yearDrove organic and paid traffic by writing, publishing (print) and posting engaging feature articles and shorter viral content, increasing social media post engagement by 80%Championed the brand by quickly responding to customer/follower messages and comments, leading to an over 100% increase in social media followers across platformsStreamlined analytics reporting by creating easy-to-read Google Sheets to present key performance indicators to management, saving 10 hours of work weekly

Manager on Duty overseeing hotel operations and upholding Hotel's AAA Diamond Standards. Able to use Human Resources experience to improve operations and performance of hotel and staff. Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. Ensured employees were performing assigned tasks and reacted to staff & guest needs. Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution. Charged with providing a strong lobby presence to greet, assist, and connect with guests. Responsible for giving detailed information and tours regarding the history of the hotel. Fully developed Manager on Duty program for staff to utilize in my absence. Developed Life Safety & Emergency Procedures Manual for hotel use. Developed training classes for Managers in Training and led Employee Recognition Committee in addition to daily duties.