• Cloud-Based Technologies: Skilfully managedProxmox VE deployments, ensuring tailoredinstallation, configuration, and resourceoptimisation.• Advanced Problem-Solving: Quickly identifiedand resolved complex technical issues withinProxmox VE, FreePBX, Asterisk, and networkinfrastructures.to drive IT projects to successful completion,adhering to company standards. Initiated andconducted an internal audit of cloud-basedenvironments and domains, ensuring properrouting setup and allocation to the appropriatedomains as required.Telecommunication Systems: Expertly supportedand optimised FreePBX configurations,enhancing client communication capabilities.• Technical Advisory Excellence: Providedstrategic guidance and support in networktroubleshooting and performance tuning,aligning with client business objectives.• Project Management: Effectively planned,assessed, and managed project timelines andmilestones, maintaining transparent stakeholdercommunication.• Collaborative Team Engagement: Led crossfunctionalteams to integrate systems andtechnologies smoothly.• Commitment to Quality: Enforced rigoroustesting protocols to ensure system reliability andperformance.• Documentation & Training Proficiency: Createdcomprehensive manuals and led training tofacilitate user adoption and technicalproficiency.• Post-Deployment Support Champion: Providedongoing support and proactive IT systemimprovements post-implementation.

INFOGRO - NOC - Tier 1Mikrotik Setup, Routing, and Switching (TCP/IP,DNS, DHCP, L2TP, IPSEC): Specialised in settingup, routing, and switching Mikrotik devices,optimising network performance and reliability.Wireless Installation, Configuration, andTroubleshooting: Implemented and maintainedwireless networks, resolving configuration issuesand ensuring strong, consistent signal coverage.Tower Management:Detecting, logging, and analysing faults in towerinfrastructure and associated networkcomponents.Scheduling and managing routine inspectionsand maintenance tasks to prevent equipmentfailures.Generating reports on tower performance,incidents, and maintenance activities.Analysing data to identify trends and improveoperational efficiency.INFOGRO - TechnicianMicrosoft 365 Support (Excel, Outlook):Delivered expert support for Microsoft 365applications, resolving issues and providingtraining to enhance productivity.Client Environment Data Management:Efficiently managed client data environments,implementing data organization and securitymeasures to protect sensitive information.Desktop and Server Support: Providedcomprehensive support for desktops and serversNetwork Installation and Structured Cabling:Executed network installation projects, includingstructured cabling, to establish robust andscalable network infrastructures.PC Assembly, Setup, and Installation:Successfully assembled, configured, andinstalled PCs for various clients.Intermediate Onsite Support: Conducted onsitesupport for printers, access points, and networkcable installations, ensuring smooth operationand connectivity for clients.Client Acquisition and Management: Successfullybuilt and managed a diverse client base.