Chris Moore Email & Phone Number

Wellingborough, Gb

Bury, England, United Kingdom

Bury, Greater Manchester, United Kingdom

Support the client acquisition process by properly documenting and implementing all operational, accounting and training aspects of CCA schemes (externally with the client, with any third party providers and internally within CBS).Produce client analysis, data, fleet, funding and compliance information in accordance with client/business needsEnsure the ongoing operations and scheme accounting is maintained in accordance with client, third party provider and CBS requirements and expectations.Maintain all CCA operational and reporting documentation for use by clients and third party providers.Work closely with all CBS teams to efficiently identify and resolve client issues through to resolution.Produce and circulate clear, accurate and relevant monthly Management Information and reports.Manage and conduct client review meetings and Year End audits.Use analytical skills to review, identify, document and make recommendations for scheme efficiencies/improvementsProvide quarterly operational review to Head of CCADeliver outstanding customer service, agreeing SLA’s with all stakeholders and reporting on resultsRemain abreast of external developments and potential threats to the CCA product, communicate and document these with Head of CCADeliver excellence to CBS clients regarding the scheme implementation, management and ongoing training needs

Home Based

Provide a high level of support to existing commercial & NHS clients, building long term relationships to achieve targetsAttend regular client meetings to highlight and discuss key areas of focus and future development of the productProactively target new business wins via research, internal leads, and referrals to generate into product meetingsResponsible for ensuring implementation strategy is followed for new client wins and coordinating ongoing developmentsReporting monthly Meridain system utilisation and net promoter tables to clients and discussing in line with agreed SLALiaising with other departments to resolve client queries and escalating issues where necessary to development or ITContinually improving workflow through constant monitoring and prioritising of work load to achieve client agreed SLACommunicating weekly issues through conference meetings and regular updates of scheduled IT development work load

Northampton, United Kingdom

Management of 200 commercial leased and 100 grey fleet vehicles in line with health, safety and environmental legislationResponsible for ensuring the proper maintenance, insurance and repair management of vehicles in coordination with Infinis staffLiaising with lease company account managers to build rapport and collating necessary cost analysis and vehicle suitability information against market competitors for presentation to Infinis financial directorNegotiating dealer support terms and contracts with vehicle manufacturers to achieve yearly fleet budgetStrategic vehicle racking design through continual suitability assessment in coordination with racking company Responsible for producing detailed monthly fuel reports for the operations director to include fuel efficiency, distance travelled and fraudulent card use by employee and region as well as analysis of data to achieve reduction in company carbon footprint Management of vehicle tracking telematics system and server, including ad hoc report requests from regional managersServer maintenance management of vehicle tracking system, including user name creation, vehicle/driver updates for new staff and implementing settings and privileges for all system users Coordination of company’s vehicle training needs through various training suppliers for all commercial vehicle driversExperienced ‘Maximo’ system user competent in raising and assigning work orders in assignment manager together with a forward thinking approach to planning and maintenance of work assignments in a busy logistics centre environment Responsible for the management of all vehicle related procedures including all internal/external procedural updates in line with ISO9001 accreditation standards encompassed in an Infinis ‘driver handbook’ issued to all staff

Northampton, Northamptonshire, United Kingdom

Education record

English, Maths, Geography, Art, Graphic Design