Chris Moore Email and Phone Number

Managing several programs impacting the greater organization by reducing cost or by improving the routing of content and employee experience.

Program Manager for Amazon SPS GO - WW Network Architecture and Technical Programs

- Lead investigations for escalating cases that threaten worldwide metrics and account integrity for FBA Sellers.- Building critical relationships with sellers to improve the efficiency of shipment creation.- Tasked with guiding associates and helping to provide them with the proper direction in which to efficiently propel their work habits.- Assist Technical Program Managers in the creation and management of programs specifically created to help maximize productivity.- Launched ILAC and trained associates at home and overseas.- ILAC Training Role —Training associates the proper process for MFI and TAM merge, case evaluation and associated metrics.- Investigate high value lost inventory from sellers using internal tools, deep-dive analysis, and root-cause resolutions.- Strategic support in the form of reporting, finance analysis, and escalations in quality audits for FBA Operations.

Visual Data Specialist 1 & 2- Lead a team based on projects to launch deadline oriented goals that had an effect on multiple offices across the globe- Lead teams of specialized individuals to create a ground breaking project which revolutionized the use of specific Google products- Worked with Engineers to develop and roll out new or improved project stages- Prototyped and assisted in the development of award winning products with Google (Global Mobile Awards 2012 Best Consumer Mobile Service for Google Maps on Android)- Formulate policies and quality control processes- Launch computer tools and capture data with exceptional quality and accuracyTeam Lead for Project Team- Managing teams of over fifty individuals on projects which defined national identities on Google Maps- Communication with multiple country liaisons to sort and calculate duration and quality of project- Analyze metrics, recommend operational flow improvements based upon analyses