Senior Business Systems Consultant & Product owner delivering a single customer view in MS Dynamics integrated with Cisco telephony system into an operational call centre.Key accountabilities were:- Transition planning- User Story / Acceptance Criteria definition- Customer Journey definition - Customer Experience- Feature sign-off - User training- Roll out support

- workshop facilitation & stakeholder management- business requirement elicitation, definition & management - as-is & to-be business process definition for Operational processes as defined by Open Water- building business process/workflow into a workflow management system (Surface BPM)

Sole BA working across the Technology Security portfolio. Key responsibilities are:1. Proposed project scoping and prioritisation against departmental objectives/strategy. 2. Business case definition and approval at governance forums. 3. Requirements elicitation & documentation for fixed line and mobile projects 4. Business process definition using ARIS.

Accountable for defining and agreeing Functional Design Specifications for a Mortgage Sales and Originations system. Experienced user of Enterprise Architect (EA) to model Use Cases, Activity Diagrams and User Interface (UI) screen navigation.Defined UI wireframes using Axure.

Accountable for defining and agreeing Fraud IT Strategy for Nationwide Building Society. Additional responsibilities include researching emerging products/systems and completing cost/benefit analysis, authoring business cases, working with head of group programmes & programme manager to agree the prioritised list of projects based on budget constraints, being the fraud accountable executive on corporate fraud projects & managing small business enhancements.

Accountable for the analysis & design work streams for the data migration of Current Accounts from Unisys legacy systems to SAP Deposits Management. This comprised 3 concurrent projects, ‘Bulk Migration’, ‘Migrate on Demand’ and SAP ArchivingManaged a team of 10 Technical & Business Analysts (mixture of internal & contract resource) through to successful delivery of 3 concurrent projects to time, cost & qualityAccountable for estimating, planning & managing all analysis and design deliverables including the creation and maintenance of a Microsoft Project PlanKey deliverables delivered to plan included Requirements Strategy, High Level Business Requirements, Detailed Business Requirements, Non Functional Requirements, Detailed Designs, Requirements Traceability Matrix and Data Mapping DefinitionsLine/Performance Management of permanent staff members

Responsible for providing analytical support on the following systems; SAP Business Partner, SAP Total Commitment & SAP Business Warehouse.

 Role included analysis of defects, defect resolution and impact assessment of change requests.As part of this role I completed SAP training in the following modules SAP Netweaver Application Server, SAP BW Enterprise Data Warehouse, SAP BW Modelling & Implementation & SAP BW Data Extraction.

Senior Business/Technical Analyst for the migration of a legacy Customer Information System to SAP Business Partner, accountable for the definition of the High Level & Detailed Business Requirements, Data Mapping & Transformation RulesCreated the Detailed Design of the SAP Business Objects Extract Transform & Load processExperience of working with 3rd party suppliers and consultancy companies

Senior Systems Developer working as part of a team responsible for the implementation of a Life Insurance Point of Sale System Key accountabilities included Detailed Design and Build of the SQL database, development of C# UI screens and working with the business to ensure user acceptance of the system Within this role I gained a working knowledge of database design & build, SSIS, BizTalk Server, ASP.Net, C#, XML & Web Services

Systems Developer with hands on experience of VB.Net, SQL Server & MS Access. Providing technical system support for Nationwide’s Life Insurance systems