Chris Moore Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Australia

Kew

Collaborate with business users to turn business requirements into technical solutions, exercise professional independent judgement to define business outcomes required for new and modified infrastructure services, Provide level 1 and 2 application support and 3rd level infrastructure administration and support, and provide sound advice to key stakeholders throughout the system life-cycle, ensure system services integrity, availability, recoverability, capacity and configuration are effectively maintained and exercise professional independent judgement to coordinate projects and works program items in accordance with VicRoads adopted project management processes and/or methodology.

Manage, monitor and support 450+ physical and virtual servers, provide out of hours telephone and remote support, build and deploy physical or virtual servers to client specifications, provide a high level of customer support and assist in resolving remedy support and incident tickets. Raise change requests to improve service quality or to implement new solutions across the VicRoads network and abide by the change management process. Other duties include: Capacity management, troubleshoot, identify and resolve high severity incidents and abide by agreed SLA’s. Action and investigate problem tickets. Perform daily health checks, provide level 2 TSM support to team members and at times, consult with IBM Tivoli support to resolve TSM related incidents. Send and recall backup tapes from the offsite vault. Static IP address management and allocation. Manage and create new SFTP accounts. Administer and resolve issues relating to the VMware virtual environment and manage the Microsoft server infrastructure. Create new and refresh existing work instructions to include the management and monitoring of new infrastructure.Server project duties included:Initiate and define scopes for each assigned project, chair meetings with stake holders to clarify and agree on the scope of works, create project design documentation and seek approval from all stake holders to commence the project, engage resources, create technical implementation plans, liaise with change control manager, raise support and change requests, implement the solution, provide feedback to change control, close off the respective service and change requests, write support documentation, provide training to the respective technical support teams and seek agreement from stakeholders to close the project.

Kew, Victoria

Providing first call resolution for VicRoads related I.T. incidents and service requests. Manage incidents that had been assigned or escalated to internal and external I.T. providers, oversee support tickets from end-to-end while providing a high-level of customer service support. I worked with 10 team members and together we serviced 3500+ users. On average, I’d receive 35+ calls a day and I could resolve more than 75% of requests and incidents on the spot.

Lilydale, Victoria

Design, Build & Install Security Folding Systems.

Southbank, Victoria

To proactively manage, monitor and to address the specific needs for 40+ clients, as well as providing support and office administrative duties to assist the operation of the sales team in Victoria. Other duties included: Migrating the server from windows 2000 to windows 2003, manage the desktop infrastructure and provide I.T. administrative duties as required.

Bayswater, Victoria

Computer / I.T. Wholesale & Distribution.

Blackburn, Victoria

Box Hill, Victoria

Family business. As a young teenager, here I was taught about sales, customer services, the importance of hard work and keeping the customers happy.

Degree In Sales Management And Marketing

Vce