• Responsible for building and mantaining strong relationships with the executives and decision makers at our enterprise-sized clients.• Manage a team of four client operations professionals, including one direct and three indirect reports.• Own the full client services lifecycle, from handling contract proposals and negotiations to overseeing project development and ongoing support.• Collaborate with internal teams to define project scope, establish timelines, and allocate resources to maximize efficiency and client satisfaction.• Spearhead the continuous cross-functional partnership with product, project management, engineering, data science, client operations and AI consulting teams to ensure on-time and on-budget delivery of high-quality solutions.• Proactively identify, recommend, and negotiate expansion opportunities for existing clients to drive revenue growth and service utilization.

• Managed a portfolio of 200 clients, overseeing $40M in assets.• Served as a trusted advisor to clients, providing guidance on growth strategies, market trends, and portfolio optimization.• Proactively identified opportunities to enhance client satisfaction, retention, and upsell potential through regular check-ins, reviews, and personalized recommendations.

• Drove customer adoption, enablement, and success within the Mural platform.• Led a comprehensive onboarding process for new clients, including product demonstrations and in-depth training on features and functionalities.• Collaborated with sales and marketing to develop targeted strategies for client engagement and expansion.• Managed a client portfolio of approximately 25 accounts, overseeing an ARR of $300,000.

• Built a $4.2M pipeline, resulting in $1.5M closed ARR.• Led expansion initiatives for 20 Fortune 500 companies.• Consistently achieved quota in 6 of 7 quarters.• Partnered directly with C-suite executives at major enterprise accounts to drive strategic growth.

• Introduced to web development, database management, and basic computer hardware.• Utilized C#, JavaScript, HTML, CSS, and SQL.