Chris Moritz Email & Phone Number

Santa Clara, CA

San Francisco Bay Area

• Primary POC working with local managed services customers
• Review network status and provide support as required for managed customers.
• Maintain and expand local service entitlement program
• Support Existing and future local Managed Network Services customers
• Provide direct field corrective maintenance in accordance with SLA commitments.
• Support Field Deployments when needed.

San Francisco Bay Area

• OEM, enterprise, and carrier support for PTP millimeter-wave and microwave radio links with metro Ethernet features such as QoS, OAM, ECFM, Q-in-Q, and VLAN tunneling.
• Primary POC for two OEMs, managing issues, hosting meetings, providing technical support, training, and reproducing reported issues, as necessary.
• Lab replications setting up and testing reported network issues utilizing routers, switches, Ciena LE-311v carrier Ethernet switch, Wireshark packet sniffing software, and Spirent TestCenter, Spirent SmartBits, and.
• Lab and field verification of radio functions including TX power, RX sensitivity, Adaptive Modulation and 1+1 protection.
• Report and track replicated issues to Engineering team; work with Engineering and QA to resolve customer issues.
• Review and approve change orders affecting customers

San Francisco Bay Area

• Managed technical support engineers at Headquarters and a Tier 1 support team in India.
• Maintained support metrics measuring internal team performance and external customer satisfaction
• Drove ISO-9001 2008 internal audit and re-certification, updated quality manual, and ensured corrective actions were completed as acting quality manager.
• Responsible for managing Escalation, Account Management, and support tools team.
• Developed and generated canned call, ticket, and escalation reports.
• Member of Change Control Board to review and approve change orders on behalf of Customer Service.

San Francisco Bay Area

• Managed technical support engineers at Headquarters and a Tier 1 support team in India.
• Maintained support metrics measuring internal team performance and external customer satisfaction
• Negotiated a 50% reduction of expenditures for CRM SaaS.
• Responsible for managing Escalation, Account Management, and support tools team.
• Member of Change Control Board to review and approve change orders on behalf of Customer Service.

San Francisco Bay Area

• Field support, phone support, online technical support 7x24 on-call and training on PTP and PTMP licensed and unlicensed microwave radio links.
• Member of Change Control Board to review and approve change orders on behalf of Customer Service.

San Francisco Bay Area

• Managed major accounts technical support, field support, and customer service activities. Provide assistance to technical support engineers where necessary.
• Phone support for installation, operation, and troubleshooting of electronic security products.
• Subject Matter Expert for ATM encryptor (T1 through OC-3c) and IP-SEC encryptor product lines.
• Support included walking customers through software installation of management software (including Informix database installation) as well as installation of hardware security products for X.25, frame-relay, T1, E1.
• Customer and internal project management using Microsoft Project

San Francisco Bay Area

• Field and phone support for installation and operation of Wavespan radio products including network design considerations.
• Project management and installation of Beta sites and first customer shipments.
• Designed and built test network and support rack.
• Provided VAR training and documentation as well as Engineering Validation Testing, regression testing, and bug reporting.
• Tested IP, SNMP, T1, STP functionality as well as Y2K compliance.
• Performed pre-sales engineering including field path surveys, topographic and path analysis using Micropath path analysis software, topographic maps, and GPS readings.

San Francisco Bay Area

• Performed HiCap installation (T1, ISDN PRI, Frame-Relay, T3), testing, and turn-up at data centers
• Data center project management, design, and build-out for Internet access and web-hosting
• Project management for network events, such as trade shows, utilizing flexible circuit types (frame-relay, ATM, wireless, ISDN, etc.) to provide required throughput including small network design.
• Worked with Cisco, Adtran, Ascend, StrataCom networking switches and routers.
• Network management and configuration via HP OpenView, StrataView, and CLI.
• Participated in 24x7 On-Call rotation to troubleshoot and restore network functions remotely or with on-site visits.

Oxnard, California

• Installed, repaired, and tested microwave radio networks (Harris Farinon, DMC, Cylink, Loral Terracom), channel banks, DACSs, multiplexers, routers, FRADs, (Newbridge Networks, Alcatel) CSU/DSUs, and phone systems.
• Installed, configured, and tested space diversity and loop protection systems.
• Data circuit turn-ups and troubleshooting working with carrier’s test board operators for T1, 56K DDS (ADN), frame-relay, fractional T1, and ISDN.

Orange County, California Area

• Installed, repaired, and tested testing microwave radio communication systems, CCTV video systems, PA systems, phone systems, T1 channel banks, and multiplexers and twisted pair, multi-conductor, coaxial, and waveguide.
• Performed Cellular site and microwave radio transmission line and antenna installation and acceptance testing for return loss, and fault location with TDR.
• Hands-on experience with ATI, Cylink fract-T1 spread-spectrum, DMC, Ericsson Mini-Link 18, GE Gemlink, Grainger,Harris Farinon, Lenkurt, Loral Terracom, Microwave Networks, M/A-Com and MRC, NEC, Rockwell, Solectek, and.
• Installed and troubleshot passive repeater radio systems (back-to-back antennas and signboards).

Bs, Electronics

Activities and Societies: President of ASET

Education record