Chris Morra Email & Phone Number

Mississauga, Ontario, Canada

Mississuaga, ON

• Initial needs and situation assessment in order to identify improvement opportunities.
• Developing KPI’s.
• Developing SOP to reduce the volume of aging Sales orders to realize revenue in a timely manner.
• Forecasting staffing requirements to meet workload demand.
• Analyzing and forecasting “Peak Season” ("last mile") delivery volumes by routes/FSA.

Mississuaga, ON

• Central Canada Operations: Facilty Supply and Packaging Equipment Parts & Service, Packaging & Facility Supplies, National Accounts, Sales Support, Print Solutions & Redistribution.
• Manage the hiring, development, retention and performance of all team members
• Succession planning, staff training and development.
• Setting goals and objectives for the Customer Service Centre
• Develop metrics for the servicing of Facility Supply and Packaging Equipment
• Ensures company goals and objectives are communicated to the team

Etobicoke, ON

• North American Operations: Agreements/Contracts, Client Record Changes, General inquires, Technical Support, Sales Support and answering technical inquiries relating to standards, testing and certification.
• Preparation and administration of the CSC's current budget
• P&L Responsibility for the Customer Service Centre
• Works closely with CUPE 967 Union Stewards and Executives to maintain positive employee relations
• Providing support and assistance to front line customer service staff in handling difficult customers
• Ensuring business processes comply with corporate policies and standards.

Mississuaga, ON

National Operations: Scheduling new installs, parts replenishment, dispatching field service technicians closing work orders and answering technical inquiries relating to equipment installation and repair.

Mississuaga, ON

Regional Operations - Hydro & Water meter reading operations throughout the GTA and Southwestern Ontario.

Toronto, Canada Area

Scarborough, ON

Scarborough, ON

Appliance Repair, Appliance Installation And Repair Technology

Major and minor repairs on small, medium and large electric appliances: Coffee-making, Cooking and Heating appliances, Electric Power.

Bachelor Of Arts (Ba), City/Urban, Community And Regional Planning

Activities and Societies: Professor's Assistant - Data Analysis; Research Associate - Survey Research ProjectsStatistics & Data Analysis.

Osshd (Grade 13 Oac), Business, Management, Marketing, And Related Support Services