Chris Morris Email and Phone Number
Strategic Global Technology leader with a proven history of driving business and customer value in SaaS, while increasing ARR, bookings and margins. Specialize in organizing, building, and managing high-performance global teams with service partners. Drive highly successful and valuable customer engagements in roles within Customer Success, Professional Services, and Sales. Expert in implementing dynamic change through best practices, critical thinking, technology innovation, value identification, relationship building, and data-driven analysis, leading to significant business transformation. A&D, Industrial, Consumer Goods, Automotive, Electronics, Medical Device industry experience.• Services Business Leadership: Managed North American services business teams, achieving 20% YoY growth in new services bookings and $40M in revenue. Ensured strategic alignment, market coverage, and executed operating frameworks for forecasting and delivery excellence.• Customer-Centric Transformation: Led comprehensive global transformations focused on customer engagement, customer journey mapping, expanding professional services, and building robust customer success management frameworks. Achieved 35%+ service margins, gross retention growth from 80% to 93%, net retention growth from 102% to 120%, and 20% growth in new customer bookings.• Strategic Account Management: Account management for key PTC accounts ensuring customer renewal and services expansion. Partnering with sales and SI partners to grow existing customer business, successfully renewed all accounts and exceeded new services bookings quota for two consecutive years.• Asia / Pacific Rim Services and Education: Managed and led services and education teams across Asia and the Pacific Rim, growing the team to 70 members in eight countries, growing customer training bookings, and delivering $25M+ in revenue.Leadership | Strategy | Customer Success | Sales | Professional Services | Business Development | Retention | Expansion | Executive Relationships | Collaboration | Data-Driven Analysis | Business Planning | Operational Excellence | P&L Management | Business Process Optimization | Change Management | CRM | Cloud | SaaS | PLM | SLM | IoT | CAD | SCM | AI | Sales Forecasting
Ibase-T
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Vice President Of Professional ServicesIbase-T Nov 2024 - PresentLake Forest, California, Us
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Vp Consulting Services And Partner ServicesHighradius Aug 2024 - Nov 2024Houston, Texas, Us -
Chief Customer Officer, Vp Customer SuccessApriori Technologies May 2019 - Mar 2024Concord, Ma, UsLed SaaS customer centric transformation including Customer Success, Renewals, Professional Services, Training, Technical Support, Licensing and Customer Experience. Grew global team by 300%. Created strategic global plans to align goals and outcomes. Introduced new corporate pricing and packaging, new service offerings, customer satisfaction programs and dozens of customer case studies and references. Led customers to realizing 12X ROI and savings of over $500M.->Built Customer Success Management team. Introduced best practices, planning, value methodologies. Restructured GTM approach with GDR improvement from 80% to 93%, NRR from 102% to 120%, and Time to First Value in under 2 months from 9 months. Partnered with sales to achieve 20%+ growth in new customer bookings.->Developed profitable Professional Services and Managed Services 3x revenue at 35% margins. P&L management under ASC606 standards. Introduced new quality / collaboration processes that reduced risks by 75% and drove 96% customer satisfaction ratings->Rebuilt on-boarding function with web-based education embedded in software solution - customer satisfaction 99%, completion rates 75%, integrated into software pricing.-> Created the India Solution Center for international coverage; drove 120% net retention while creating 50% more consulting capacity-> Built Customer Experience team and led analysis of product usage, surveys and interviews that delivered quarterly updates on outstanding issues; resulting in product fixes in weeks not months-> Introduced artificial intelligence (AI) to Technical Support that improved customer self-service, lowered issue resolution times, and enabled online customer communities to drive product expansion-> Created consulting skills and leadership development program leading to very high employee retention and reduced customer escalations -
Vice President Professional ServicesPtc Apr 2018 - Apr 2019Boston, Massachusetts, UsRan the America consulting client management team with annual revenue of $40M and 40% operating margin. Reinvigorated business development efforts for new and expansion business with business partners and Go to Market (GTM) teams. Aligned business into 6 vertical business leads and business development managers for direct services sales – achieved 105% of quota while growing sales by 20% year over year. Led the adoption of Customer Success strategies in new and existing accounts. -
Vp Customer Success ManagementPtc Jan 2017 - Apr 2018Boston, Massachusetts, UsAs the first enterprise CSM at PTC, I developed best practices and methods for success management. Scaled the first cohort of CSMs in NA and EMEA, enhancing SaaS renewal rates, customer engagement, and satisfaction. Introduced success plans and value tracking methods. Partnered with sales and business development to position CSMs as billable consultants to fund the organization.
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Vp Strategic AccountsPtc Oct 2015 - Jan 2017Boston, Massachusetts, UsReinvigorated enterprise accounts with significant renewal risk and grew services bookings from existing account base. Identified key concerns for each client and developed recovery and growth plans for each. Successfully renewed all accounts with a total AAR over $25M. Achieved new services bookings targets every quarter. Industries - Aerospace, Heavy Industrial, Agriculture, DoD, Life Sciences, Medical Devices, Consumer Products.
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Vp Global PmoPtc Oct 2014 - Oct 2015Boston, Massachusetts, UsLed international program management office responsible for delivery of $200M annual revenues. Introduced and ran development programs to improve scheduling, customer engagement, risk management and communication skills. Responsible for collaboration process with Engineering, Product Management, Technical Support and Professional Services; reduced project risks by 50%. Improved project margins by 20%.
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Senior Director Client PartnerPtc Apr 2008 - Oct 2014Boston, Massachusetts, UsOversaw PTC’s largest account. Expanded services team from 4 to 60. Achieved $10M annual services bookings and $120M total revenue over 6 years. With partners, sales, and product management support, deployed enterprise PLM solutions across four business units with 25,000 users. Developed key performance indicators to monitor progress.
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Senior Director OperationsPtc Oct 2002 - Mar 2008Boston, Massachusetts, UsGlobal operations team supporting a $200M annual services revenue. Analyzed KPIs to recommend strategic actions. Directed annual strategic planning and quarterly financial reporting. Improved data reporting and data quality. Created compensation and incentive plans. Implemented corporate Sarbanes-Oxley standards.
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Senior Director Ptc UniversityPtc Oct 1999 - Sep 2002Boston, Massachusetts, UsManaged PTC University for internal and partner professional services and product training.
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Director Education ServicesPtc May 1997 - Sep 1999Boston, Massachusetts, UsBuilt and lead Asia / Pac Rim customer education services. 70 trainers in 8 countries responsible for instructor lead training and certification. P&L management.
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Senior ConsultantPtc Dec 1995 - Apr 1997Boston, Massachusetts, Us
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Project EngineerPratt & Whitney Jun 1989 - Dec 1995East Hartford, Ct, Us
Chris Morris Education Details
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University Of FloridaMechanical Engineering -
University Of Rhode IslandMechanical Engineering
Frequently Asked Questions about Chris Morris
What company does Chris Morris work for?
Chris Morris works for Ibase-T
What is Chris Morris's role at the current company?
Chris Morris's current role is Transformational Leader | Global Strategist | Team Builder | Customer Value Creator | Generates Order from Chaos and Confusion.
What schools did Chris Morris attend?
Chris Morris attended University Of Florida, University Of Rhode Island.
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