Chris Mount Email & Phone Number

Knutsford

Vice President, Product Lead, Salesforce

Knutsford

Responsible for the performance, personal and professional development of the Technical Delivery teams and managers.Day to day leadership of 6 managers and their teams, comprising 63 staff in total, across 5 UK locations.Proven track record in managing teams, geographically dispersed, in multi-disciplinary business operations. Managing technical involvement in the entire development life-cycle, testing methodologies, configuration management and support models.Reporting to exec level and participating in Technology Leadership Team for Europe. Working with Technology leadership and business stakeholders to develop and execute strategy.Working under Waterfall/Prince 2 project delivery methodology. Experience of Agile (Scrum).Strong adherence to ITILManaged services hosted on IBM mainframe, Linux and Windows platforms. Running solutions predominantly using Quadient (GMC) Inspire, OpenText Exstream, Isis Papyrus, Ricoh Process Director and Pitney Bowes Streamweaver.

Responsible for leading, planning, coordinating and directing a team of specialist document composition developers to design and deliver solutions across client base, including Barclays, Barclaycard, TSYS, SEI, Shop Direct Group, Prudential, LTSB, JP Morgan and others.Provide line management and administrative direction for team including adherence to HR policy and team objectives/appraisals.Working closely with programme, project and change mangers to ensure appropriate resource is assigned for a large number of BAU changes and projects. Often achieved under a high pressure environment in order to meet client demands.Subject Matter Expert in specialist HP Exstream document composition software. Established a good relationship with software supplier.Technical design signoff for RRD print and mail development solutions. Adherence to RRD system development lifecycle and use of associated tools.Act as a technical expert for colleagues in development teams, Solution Architects, Account Managers and decision makers in the business to provide advice, estimation and signoff for development aspect of document composition solutions. Forecasting of resource requirements and training needs across future project work. Recruitment of external contract resource through recruitment agency. Escalation point for live system failures and support issues for team.

Experienced developer in specialist document composition team.Responsible for technical analysis and design to build I.T. solutions to business print and mail requirements.Lead developer for a group of developers within various projects.Predominantly working in a mainframe (COBOL, JCL) environment using specialist 3rd party document composition software.Expert user knowledge of HP Exstream Dialogue software.Liaising closely with business analysts, project managers and external clients, often within high-profile projects, to estimate, plan tasks/resources and deliver projects/changes.Actively participated in client workshops to solve technical design issues and requirements.Acted as a point of reference to supervise and provide technical expertise to development team and users.Mentored new starters and provided induction and training.Attended user conferences and liaised with software suppliers.Investigated live production issues to resolve in a timely manner.

Specialised in document composition development team.Designed and programmed document composition solutions (using CSF and Dialogue software) running in a bespoke mainframe COBOL/CICS/DB2 environment.Demonstrated a high level of accuracy and attention to detail in technical writing, programming and system testing work.Represented development team to report progress to achieve project deadlines.Comfortable working with fellow I.T. staff on different technologies/aspects of projects and business users.Coordinated development workload to offshore programming resource.Organised out of hours rota and participated in daytime, overnight and weekend troubleshoot support for investigation and resolution of live production system faults within high-pressure environment.Consistently achieved high personal appraisal reviews.Investigated live system faults, diagnosed problems and provided solutions.Initially joined on graduate I.T. training scheme.

Bsc, Computer Science & French, 2:1

2:1 honours degree (with a year working abroad in France).

Education record

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