Chris Mpoyo Email and Phone Number

Primary Responsibilities:Participated in the testing and deployment of the new UPS.com website Facilitate meetings to achieve desired results (e.g., timelines, metrics, goals,)Provide mediations within teams to resolve conflictsSupport field users by providing information to increase understanding of changes and enhancements to UPS systemsAddress questions from customers to provide information and to support resolution of issuesDevelop plans and implement process improvements to better serve customersPrioritizes and report defects to evaluate end user impact and to identify resolutionsContribute to technical design reviews to ensure business needs are metApprove technical specifications for new initiatives and enhancementsParticipate in customer facing usability to ensure applications and processes are understandable, user-friendly, and error tolerantInvestigate end user inquiries to understand potential application problemsLeverage data to enhance operational support Coordinates User Acceptance Test (UAT)Create UAT scenarios, training materials, and documentation to support production implementation Conduct user case and scenario tests to support production and to verify results with customers and vendorsAct as a liaison with Application Development resources and external support units to troubleshoot inquiries

Role: ODSe User RepresentativePrimary Responsibilities:Create and Monitor Microsoft Project Plan for project testing and deploymentGather business requirements and product feedback from usersGather and implement application enhancements from usersCreates Functional design requirements to define how the application will performConfers with cross-functional teams to determine project feasibilityReviews project requirements with the management team to receive approval to proceedRuns test scripts to ensure applications meet the end users’ needsCoordinate and lead ALPHA and BETA field testsReports application defects to IS to ensure resolution prior to deploymentAttends stakeholders’ status meetings to provide project progress reportsUpdate user manuals to ensure functionality data is currentCommunicate system resolutions to end usersConducts application training to provide end users with information on the systems’ functionalityRespond to systems’ usability ad hoc requests to ensure clarification of the systems’ functionalityReviews requests and confers with cross-functional teams to prevent application redundancy and ensure the project aligns with business needsConfers with requestors and information systems (IS) to ensure project scope is clearly defined

Lockheed Martin (Intern), Apache Program (Arrowhead) Orlando, FLAssisted Industrial Engineer with manpower scheduling, production control, and cost controlConstructed Performance Control ReportsHelped build Learning Curves for Arrowhead ProductionHelped prepare time estimates for proposed jobsParticipated in PMT (Performance Management Team)- A corporate initiative to reduce cost in daily operations