Chris Murdock Email & Phone Number

Lees Summit, Missouri, United States

Software administration with primary focus on public safety/law enforcement business processes and vendor management.

Independence, Missouri, United States

Responsible for the GIS business processes, data, and services that support the City of Independence, primarily Community Development, Public Safety, and Public Works functions. Interacts regularly with directors, city leadership, and elected officials while delivering polished products and solutions that improve decision making and drive efficiency further forward.

Driving usage adoption and migration to the city's GIS-centric asset management software platform in the Water Pollution Control Department. Assessment of current practices and processes to develop continuous improvement in work force utilization and field team performance metrics. Interpreting source documents to extract required information to maintain the department’s databases. Watershed field investigations, compliance analysis, infrastructure mapping, public relations, inspections and surveys. GIS mapping, GPS positioning, and data management through ESRI ArcGIS software set. Transitioning legacy assets from analog to digital management to improve risk assessment through condition scoring and predictive replacement modeling. Uncover and identify capital improvement projects needs, making prioritized recommendations for long term budget planning process.

Lee'S Summit

Operate a franchise fitness center. Responsible for membership & personal training sales, membership engagement, retention and customer experience, facility management and maintenance. Raised membership consistently in the wake of negative net adds. One to one training session coaching; custom program planning and design; deliver client guidance on task form, mental preparation and balance, change management and adoption.

Kansas City, Missouri Area

Responsible for YOY business growth, strategic partnership development, marketing, balancing client business mixture, and for helping our clients grow their businesses and continuously improve. Their PCI compliant domestic centers and single near-shore site provide clients a variety of cost control, capacity for continued growth, and redundancy for disaster response.

Overland Park, Ks

The Business Inside Sales Organization manages and maintains the Sprint relationship with General Business customers with less than 75 employees (wireless) and supports additional activity surrounding lead generation and wireline base management. I was responsible for growing and maintaining an existing customer base through retention and solution selling, as well as overall account management, and committed to delivering a premier customer experience.

Kansas City, Missouri Area

USA800 was formerly largest 100% employee-owned contact center business in the US prior to recent acquisition. Continuing forward with BPO operations and leveraging over 35 years of experience, USA800 drives revenue growth and provides partners with a competitive advantage within their respective industry. I supported new business and strategic partnership development, connecting with organizations that value top performance, financial efficiency, and flexible domestic multichannel contact center solutions. Reported directly to CEO, set appointments and provided support for VP of Sales and CEO, took lead in administrating and reporting for the sales team CRM (Salesforce), provided content support for www.usa800.com driving organic search results growth and higher quality traffic via DotNetNuke content management system. Reviewed, assessed, and authored responses to state government RFPs. -Sourced three new top 20 accounts (annual revenue) -Initiated new engagement with both Amazon and Microsoft and set up company’s first on-site presentations at both company's headquarters on the same day -Generated organic Google SEO growth- usa800.com became top 5 search result for ‘US Call Center’

Unlimited Logistics, LLC specializes in refrigerated transportation solutions for the produce industry. I developed new business, managed accounts and operations with account management and operations responsibilities 24/7/365 to ensure timely customer updates and timely delivery of perishable, high-value multi-point over the road shipments. Established in December 2008, Unlimited Logistics is a start-up transportation arm of family-based produce brokerage Keith Connell, Inc.

Sold telecommunications, digital dictation systems, and service contracts designed for legal and medical fields and account management coordinating technical support as needed. Marketed EOS in local chambers and joined a networking referral group, was later nominated and accepted call to serve as group president. Managed existing customers increasing wallet-share, opened new business with local law firms.

Built and managed a book of business through cold calling purchased leads, successful by providing above and beyond service and account management to maintain newly aquired accounts. Also assisted training by demonstrating sales calls live monitored with screen capture for new hire classes, and was hand picked to represent the sales department on the employee activities and social committee.

I gained incredibly valuable sales, service, and management experience while working at Enterprise. Starting at a standard rental branch open 7 days a week, I learned how to operate and manage the business and developed a motivation to do whatever it takes to get the job done the right way. Shortly after hitting President's Club twice, I moved into the car sales department and generated referral sources by marketing credit unions and insurance agents.