Duty Manager
CurrentMy role includes the day to day operation and security the centre and its customer service team. This includes health and safety of customers , colleagues within the building and training of the operational team, completing risk assessments.Organizing of events and managing the events, liaising with external agencies.Staff training, inductions, incident and accident reports, first aid.Attending all incidents, accidents as well as dealing with customer complaints and antisocial behaviour.The role includes supporting the control room with covering breaks and shifts when required.