Medicaid Member Services

• Approach all work activities with a deliberate focus to ensure that each task is completed correctly, efficiently, and effectively.• Responsible for individual and team sales. • Influence sales teams including management with the importance of small/medium business.• Mentor and coach through side by side selling and prospecting.• Oversee multiple stores results for business sales.• Manage individual and multiple stores funnels through salesforce.• Recommend personalized technology solutions for small/medium businesses.• Utilize Microsoft Suite for reporting and communication with my team and my manager.

• Seek and actively learn new information to keep up to date with new skill requirements and innovations.• Energize guests and sales teams Implementing developmental plans for existing skill gaps.• Manage the performance of the sales team. • Roleplay and coach solutions specialists.• Partner with Solutions Specialist to manage guest wait time and resolve guest issues.• Revenue Agent and Hum Advisor.

• Keyholder - Securing cash and inventory, opening/closing checklist, opening and closing the retail store.• N.P.S./S.M.E. - Complete 3 - Day callbacks and contact detractors to gain feedback on how our team and rep performance. • Compile report and offer best practices to improve and maintain N.P.S. • Wireless Workshop Facilitator - Teach guests how to use technology and position products and services.

• Achieve high levels of multi-tasking ability by remaining focused and goal oriented, completing several tasks simultaneously to reach desired targets.• Performing cost-benefit analyses of existing and potential customers. • Maintaining positive business relationships to ensure future sales.• Provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels, and profitability.

• Adapt to all arising situations and develop solutions to problems as they appear to the satisfaction of any client.• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.