Chris Needham Email & Phone Number

Columbia, South Carolina Metropolitan Area

Myrtle Beach SC

Working in a fast passed high call volume and in person customer service environment. Perform calculations and adjustments to customers' bills.

North Charleston, South Carolina, United States

• Worked in a fast passed high call volume office high casework load environment which represented the entire state of South Carolina.
• Served as the congressional liaison and subject matter expert: Veterans Affairs, Tricare, Military, Federal Student Loans, Department of State
• Served as statewide IT support administrator for the state offices in South Carolina.
• Worked with and was a subject matter expert and training of our customer service management(CRM platform)
• Had to… Show more Worked in a fast passed high call volume office high casework load environment which represented the entire state of South Carolina.
• Had to deal with complex constituent issues which required detailed analysis and problem solving to fix the issue. Accomplishments:

Myrtle Beach, South Carolina Area

• Attained a position with multifaceted responsibilities in a customer-focused role requiring excellence in project management, time management and attention to detail.
• Drafted official office correspondence for casework and other congressional office correspondence in Microsoft Word including writing, editing, and reviewing congratulations letters, condolence letters and referral.
• Served as the congressional liaison and subject matter expert for: Social Security… Show more Attained a position with multifaceted responsibilities in a customer-focused role requiring excellence in project.
• Served as the congressional liaison and subject matter expert for: Social Security, Veterans Affairs, Medicare, Immigration, Affordable Care Act, Federal Workers Compensation, and other major federal agencies.
• Maintained confidential files and worked with online database which required detailed data entry skills to keep constituent file information updated quickly and efficiently.
• Did monthly casework reports and reviews for Congressman, Chief of Staff and District Director which required constituent report data analysis.

Myrtle Beach, South Carolina Area

• Performed in a multifaceted role during a transition period as the office shut down and congressional districts were realigned. Demonstrated dedication as a true team player in a customer-focused environment.
• Conducted casework for selected federal issues including Social Security, Medicare, Veterans Affairs, and passports.
• Coordinated mass mailing to constituents with open cases and assisted with closing the office permanently.Accomplishments
• Promoted to Staff Assistant… Show more Performed in a multifaceted role during a transition period as the office shut down and congressional districts were realigned. Demonstrated dedication as a true team player in a.
• Promoted to Staff Assistant four months after being recruited as an intern.
• Elevated performance in a rapidly changing environment, including total reorganization. Show less

Masters In Public Administration

Bachelor Of Science - Bs, Political Science And Government