Responsible for all day to day operations of a multi – franchise management organization that include T-Mobile wireless locations, Great Clips hair salons and Smoothie King restaurants for a total of $40M in revenue. Responsibilities included: Create and implement LSGF specific operational processes for all 3 brands Ensure each brand exceeded operational standards as outlined by each partner Work and collaborate with corporate representatives for each brand Establish training and leadership development programs for all levels  Design new store opening procedures for all brands from inception to grand opening  Develop all performance management guidelines and ensure implementation  Complete yearly budgets and present to franchisees  Full P&L responsibility Develop compensation plans including all hourly, salary and bonus incentivesAccomplishments  Took T – Mobile brand from losing the operating license to being named the #1 T – Mobile premium Retailer in the Southeast in 2014 Record Net Income 2017 - 2019 in the entire 20 plus years of our Great Clips brand  Reduced total labor expense from 30% to 18% in Smoothie King Consistent positive sales growth of 5% - 10% overall across all brands

Create and communicate a clear vision of the District's business expectations, motivating and driving a culture through partnership with store managers to achieve maximum productivity. Lead team to attain conversion goals through the attraction, training and retention of a diverse, quality workforce focused on customer service and satisfaction. Accomplishments Reduced turnover by 20% Achieved all financial expectations with sales and P&L

Responsible for all team management and development, including onboarding of all external District Managers, performance management, customer experience and retail operations. Accountable for achieving sales and profit budgets including P&L results of all locations generating over $28M in revenue annually. Accomplishments National All Winners Award in 2004 National Leaders Club Award Winner in 2005  Led District from 210th to 27th ranking out of 230 Districts in 6 months 12% increase in sales over prior year with continued 5% - 10% sales growth every year following Divisional Ranked #1 in District Performance 2007 Trained and Development 27 District and Store Managers