Lead department initiatives for sales, maintenance, collections, and growth.Generated $4.05 million in sales revenue for 2023, with an average weekly revenue of $78,000—an increase of 2% over the previous year.Conducted training programs for technicians and supervisors, supporting their IICRC certification and expertise in mitigation processes.Provided guidance on production and sales adherence to IICRC safety and compliance standards throughout the job cycle.Delivered daily coaching to Field Supervisors to enhance sales performance and customer satisfaction.Acted as liaison with insurance companies to expedite claim approvals and collections.

Act as a liaison between St. Louis Parking Company and the property managers to coordinate all operations for the locations vendors and tenants.Accountable for developing and maintaining over 150 company accounts and 750 individual parker accounts.Responsible for initial and ongoing training across multiple locations, providing leadership and direction on special events as needed.Analyze monthly allocation spreadsheets to maximize utilization and revenue for the portfolio of locations while adhering to lease obligations.Perform monthly audits and inspections of the facilities to ensure adherence to company standards and suggest improvements when necessary.

Facilitate initial and continued training for the operations associates assigned to the department.Provide leadership, coaching and feedback to associates across multiple teams to maximize location sales as well as enhance the customer's experience.Responsible for receiving incoming transfer and shipments per company standards as well as inventory accuracy of the location through weekly cycle counts to ensure proper put away.Have overall responsibility for the day to day operations of the location during business hour

Achieved 9.1% financial growth year over year from $6.3 million to $6.9 million, had overall P&L responsibility, and development of 18 car and truck rental locations.Assist five Agency Operators and thirteen Business Managers with rental functions to ensure maximization of fleet, revenue per unit, fleet utilization, customer satisfaction as well as increase transactions, length of rent and fleet size.Provide continued training and coaching of five Agency Operators and thirteen Business Managers at dealer locations as well as eighteen employees.Identify potential areas or locations for the expansion of rental facilities as well as actively search and recruit qualified talent.Responsible for coordination of strategic movements of fleet within the territory along with implementation directed through eleven drivers.Perform periodic inspections and audits to verify corporate compliance at rental locations and review location results along with suggestions for improvement.

Responsible for year over year financial growth of 6.25%, overall P&L accountability, and development of the locations.Manage the daily operations and sales functions of three locations to ensure maximization of fleet utilization, revenue per unit, customer satisfaction as well as increase transactions, length of rent and fleet size.Provide initial training as well as continued training of seven employees.Implemented and managed outbound call program to generate prospective commercial leads and acquire new commercial accounts in specific geographic areas.Developed and increased commercial account base 11.25% over prior year by strategic marketing.Increased revenue over prior year from $500,000 to $800,000 through improved phone handling skills and customer service techniques.

Provided initial and continued training for seven employees in all positions of the branch operations.Developed asset allocation strategies to maximize office efficiency resulting in a 66.9% increase in operating profit from 2002 to 2004.Served a high volume of clients in the St. Louis area by building and maintaining relationships. Expanded corporate account base by 10% due to effective questioning of the customer(s).Utilized marketing strategy to potential and existing accounts, which increased the sales volume 3% from January 2003 to January 2004.Implemented training programs, enhanced employee efficiency, and sales programs resulting in a 25% increase in sales.Identified procedural problems within the office and developed checklists to monitor and aid in daily duties.Implemented changes within customer service techniques resulting in a 48% increase in customer satisfaction over prior year.