Chris Newhart Email & Phone Number

Kirkland, Wa, Us

Auburn, Washington, United States

Responsible for troubleshooting and repairing multiple systems on a weekly cadence, including preforming mandatory quality assurance checks on other technicians weekly repairs. As the senior Repair technician, I typically handle any advanced repairs/diagnostics that required complicated or extended troubleshooting. I am also responsible for creating and facilitating training for new tier 1 and 2 Repair technicians.Responsible for daily outgoing and incoming part testing/troubleshooting as part of our Support teams ARMA process.Responsible for daily diagnostics for new systems on the Assembly floor. Any trending issues or system hardware incompatibilities found between different components, configurations, or firmware/BIOS versions are reported to the Product Qualification team to be shared directly with our vendors.When additional Support bandwidth is needed, I will adjust roles and I work within a group Support queue to provide assistance to customer tickers via email and phone calls.I created and maintained standard operating procedures and troubleshooting documentation for the Repair and Support team. I Traveled on-prem to perform server chassis swaps, hardware upgrades, integration, and troubleshooting.I work within Puget's inventory system to intake parts, assign parts to orders, process RMAs, and make special exceptions to our orders and quotes.As SCRUM Master I led daily SCRUM meetings, removed potential blockers for our Project Developers, and ensured accountability of the Project Developers and Owner. I also led monthly meetings for the Service team of over 20 members to ensure vital topics were addressed and shared with the team and the meeting remained on-time.

United States

Hybrid position of remote support work and in-house repair.As a Support Technician, I remotely diagnosed hardware and software issues with our customers andwalked them through hardware replacements over the phone. I maintained a personal ticket queue in our ticketing system and communicated directly with our clients over the phone, email, and direct messaging (Slack).As a Repair Technician, I worked through processes and check-off to fully evaluate systems in-house. This includes not only solving the raised concern at hand but also mitigating potential future issues while the system is in Repair. I was responsible for the testing of outgoing parts and incoming RMA items before submitting them back to the manufacturers.

Auburn, Washington, United States

Managed and administrated schedules of employees, volunteers, and events on behalf of the Green River PC repair shop while maintaining the shop’s reputation through direct face-to-face customer interaction and timely email support. The shop is completely student-operated and donation supported, we do not require our customers to pay for any of our services or expertise.As a manager, was responsible for the creation, design, and distribution of advertisement/promotional material on behalf of the shop. I was also responsible for the assets of the company including the training, safety, and general oversight of the shop's employees and the repair shop as a whole. When a particularly challenging or sensitive repair was necessary, I performed senior-level repairs including malware removal/recovery (Rootkits, Banking Trojans, Ransomware, Spyware/Adware), laptop screen replacements, and data recovery.http://pc-repair.greenrivertech.net/ourStory.php

Provided Volunteer software and hardware support, maintenance, and troubleshooting on a variety of computer brands and operating systems at the Green River PC Repair Shop. We used a ticketing/auditing system to ensure a seamless transition of workflow between technicians and to ensure customers and their assets received excellent care.

Renton, Washington, United States

Provided customer service throughout the Washington region working directly with pharmacists and providers to facilitate excellent care to patients and their families.Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.Responsible for the assets of the company and the customers including the security of confidential information (HIPAA, PCI) and the direct care of medication, medical equipment, and supplies

Bachelor Of Applied Science - Basc, Information Technology - Network Administration & Security

Activities and Societies: Gator Cybersecurity Team, Tech Club, Rotaract Installed and implemented a DNS Blackhole into a personal network.

Associate Of Arts And Sciences - Aas, Information Technology