Dedicated and results-driven Field Service Professional with a proven track record of excellence in operations management, customer service, and team leadership. 2022 and 2023 Sleep Number President's Circle winner, recognizing the top 22 Field Services Technicians, and the Top Technician of 2023.With extensive experience at Sleep Number, I have honed my skills in optimizing field service operations, driving cost reductions, and enhancing customer satisfaction. In my current role as a Field Service Lead Technician, I have successfully led daily dock operations, optimized scheduling and route efficiency, and developed strong partnerships with retail stores and local partners. My commitment to excellence has resulted in significant cost savings and a measurable increase in customer satisfaction.Prior to my current position, I excelled as a Field Technician, consistently exceeding customer expectations through exceptional service delivery and effective communication. I have a passion for presenting products in a manner that validates the sale and contributes to revenue growth.Additionally, my experience as a Maintenance Supervisor at Safeguard Property Options has provided me with valuable skills in maintenance management, vendor relations, and cost control.I am now seeking to leverage my expertise and leadership abilities in a Field Service Supervisor role, where I can continue to drive operational excellence, mentor and develop teams, and exceed performance targets. With a strong commitment to customer satisfaction and a proven ability to deliver results, I am eager to contribute to the success of a dynamic organization in the field service industry.Let's connect to explore how my skills and experience align with the needs of your team.