Currently employed with AIB Bank's Shared Services division with an industrious career in customer service, hospitality, travel and education. Throughout my career, I have augmented customer experience in a diverse range of sectors. Building upon my passion for enhancing the relationship between organisation and customer, I have a proven track record of putting customers and clients first while ensuring a strong and positive return for every organisation I have been involved with. As a passionate and enthusiastic historian, my academic profile has provided me with unique skills along with a robust social, cultural and politically conscientious tool kit, enabling me to effectively confront many of the complex challenges I face professionally and in wider society. I strive to formulate a broader understanding of how interdisciplinary and varying industry approaches can enhance customer relationships, not only with products and services but with organisations as a whole.Working through organisational structures, I challenge conventional wisdom to deliver products, services and useful content for customers and consumers with a firm grasp of the changing layers in our social, political, cultural and economic landscape.