Chris Nuttall Email & Phone Number

Guildford, England, Gb

Oxford, Uk, Gb

London, Gb

As an experienced executive, I achieved promotion to the role of COO within 18 months, and was able to transform Formation from a traditional break/fix telephony provider with a legacy product portfolio into a leading managed service provider (MSP). Through my leadership, we delivered new services in modern communications, next-generation networks, and advanced security solutions, resulting in a 20% increase in revenue. I also steered the founders to fundamentally change the strategic direction of the company to protect and increase business revenues.I implemented an outcome-based culture that aligned the needs of the business with the needs of the employees, resulting in a increase in employee satisfaction. Furthermore, I drove the company's Five Product Play strategy, driving the creation of a new service portfolio & service catalogue, including sales enablement for new services.I mentored the Head of Managed Service in customer experience, driving the customer satisfaction (CSAT) score to over 98%. I also spearheaded a cross-functional team to address and rectify data issues within the business, resulting in a increase in efficiency and improvement in decision-making speed. Through my leadership and strategic approach, I was able to deliver significant results and drive the company's growth and success.

London, Uk, Gb

Technimove quickly realised my track record of driving organizational capability development and delivering results and invited me to contribute to the day-to-day operations of the company. One of my key achievements was spearheading the business strategy to move the company towards a managed service provider (MSP) model. This resulted in a 25% growth in profit margins and improved business longevity.I also have experience in turning around failing projects. I rescued a Dynamics 365 project that was not delivering results. I was able to drive value from the existing £100k investment, by implementing new processes, aligning the project with the company's goals and objectives and by communicating with all stakeholders. Through my leadership and strategic approach, I was able to turn around the project and deliver significant results for the company.

Dartford, Gb

I was responsible for driving organisational change at IDE Group, a mid-market Managed Service Provider. Through an acquisition, I inherited three ITSM systems that supported over 250,000 tickets per annum across thousands of diverse customers. I assessed the viability of each system and migrated to a single IT Service Management platform, resulting in a marked improvement in staff productivity and a reduction in supplier costs.I provided leadership, inspiration, and motivation across the business, aligned with the company values. I presented a strategic review of key accounts to the executive board and CEO, along with a Profit and Loss assessment of major business services which transformed the delivery of IT managed services resulting in a reduction of direct costs by 10%. I implemented client and internal facing documentation, reinforcing the quality, speed of delivery, and value of IT services through the creation of a new Service Catalogue.I drove the implementation of a field services application integrated into the Salesforce platform after identifying issues in the delivery of field services. This resulted in a reduction of travel time and an increasing in engineer visits from 1 to 4 per day. I focused on delivering business change and automation initiatives, aligned with core company goals, committed to continue to drive business success and growth through strategic and innovative thinking.

Responsible for leadership, management and development of technical staff, delivering IT services•Spearheading all aspects of staff development and management by the introduction of departmental charters, objective setting and 121s for a team of 50 FTEs with 7 direct reports to stimulate top-flight team performance. Resulted in a collaborate work ethos across teams with increased service quality and efficiency•Instrumental in realising a 30%+ reduction in OPEX via offshoring of relevant services•Drove the day-to-day management of technology, delivery of services and Pre-Sales in line with KPI’s and service level targets, providing regular updates and recommendations to senior stakeholders, the executive board and CEO.•Ownership of major technical incidents and management of the resolution with multi-vendor solutions•Inherited an extensive product portfolio supported by a legacy cloud platform, analysed the customers’ requirements and developed a vender-agnostic hybrid cloud product portfolio, utilising Office 365, Azure, AWS and VMWare•Defined, established and evolved technical product standards in line with key partner strategy•Reviewed internal technology operational change management, risk, governance and compliance•Full remit for overseeing systems security & data protection working practises and implementation

Led a team of 50 full-time employees with 4 direct reports across 4 technical areas, including Cloud/Platform Services. Focused on delivering services and managing operations in line with KPI's and service level targets. Promoted a collaborative work ethic among teams, resulting in improved service quality and efficiency. Assumed ownership of major technical incidents and managed resolutions with multi-vendor solutions. Developed and implemented client- and internal-facing documentation to reinforce the quality and value of IT services. Collaborated with customer advocacy and service departments to continually improve service provision

London, England, Gb

Responsible for client-facing IT leadership and delivery, engaging at CXO level with major customers•Identified, defined and managed end-to-end IT infrastructure solutions, aligned to strategic objectives•Full remit for commercial negotiations with clients, contracting management and infrastructure design•Delivered strategic roadmaps, including network infrastructure and complex technical requirements•Technical account management, including undertaking monthly service delivery performance reviews•Full project lifecycle management and delivery, including project planning, scope, budgets & reporting•Oversight of IT and infrastructure projects, ensuring compliance with PRINCE2-based methodology•Ensured the smooth transition from project delivery phase to ‘Business as Usual’ (BAU)•Championed quality management strategies, encompassing both quality assurance and control•Managed Disaster Recovery (DR) planning, ensuring appropriate business continuity planning activity

Woking, Surrey, Gb

I launched and developed a managed services business encompassing sales and service and I was responsible for P&L business leadership, day-to-day operational control and service delivery activity. I managed 1100 desktops and 90 servers across 70 businesses of varying scale and differing verticals. I developed new processes, using ITIL framework that resulted in a reduction of the case backlog by 90%. I effectively-led help desk services, field engineering, project management, and systems engineering.I delivered complex IT migrations and provided business transformation both internally and externally. I reduced post-project cases by 95% having successfully integrated sales and operational processes. I designed and implemented project management systems and documentation, based on PRINCE2, which helped to streamline operations and increase efficiency. Through my leadership and strategic approach, I was able to deliver significant results and drive the company's growth and success through to it's sales to ITLab.

I was responsible for the P&L development of a start-up business, driving the IT/technical delivery of services to ensure its success. I saw a gap in the market and seized the opportunity to build the company from scratch, through strategic planning, execution and by leveraging my technical expertise. I successfully merged the business with a larger organisation, bringing new resources and opportunities for growth. I provided hands-on help desk support and daily ongoing management to a portfolio of over 30 businesses, exceeding their IT needs. I delivered a wide range of services including field engineering, installation and mid-scale IT migrations, ensuring smooth transitions and minimal downtime for the clients. My leadership skills, technical expertise and entrepreneurial spirit have resulted in the successful growth and development of the business, making it a valuable addition to the industry and creating a new successful venture.

As the leader in charge of design and maintenance, I headed one of the first SaaS NOC's in the country, providing innovative McAfee ASAP and email filtering services for companies across EMEA. I spearheaded the development and implementation of this cutting-edge technology, and through my leadership and technical expertise, ensured its smooth operation and maintenance. My team and I were responsible for the design and management of this service, and we were dedicated to providing top-notch service and support to our clients, helping them to stay ahead in their respective industries. My entrepreneurial mindset and passion for technology helped me to create and maintain a state-of-the-art SaaS NOC, positioning it as a leader in the field and setting a new standard for IT services.

Managed and oversaw the operations of the service desk, ensuring excellent customer service and efficient resolution of technical issues. Led and motivated a team of technicians, providing guidance and training to improve their skills and performance. Developed and implemented service desk policies and procedures to improve efficiency and quality of service. Tracked and reported on key performance indicators, identifying areas for improvement and implementing solutions. Acted as a liaison between the service desk team and other departments, communicating effectively to resolve any issues and ensure smooth operations.In addition to managing the service desk, regularly visited clients on-site to provide in-person support for technical issues. Troubleshooted and resolved a wide range of technical problems, both hardware and software related, on-site. Provided training and guidance to clients on the proper use and maintenance of their equipment. Built and maintained strong relationships with clients, ensuring their satisfaction with our service and addressing any concerns they may have. Proactively identified potential issues and provided solutions to prevent future problems."

I developed the first flat-bottomed kettles using thick film ink printing techniques, resulting in improved ease of cleaning, reduced lime scale, and faster boiling times. I created a custom relational database with a user-friendly interface to track research results and issues and persuaded the CFO to invest in the company's first client server network, making the program accessible to all employees

Education record

Bsc Hons, Chemistry