Managed multi-million dollar IT related projects from conception to implementation with multiple sites across the country.Managed a Million dollar Global VoIP conversation project with a technician staff of 35 traveling technicians. Interfaced with project teams nationwide including engineers, technicians and team leads.Conducted weekly meetings with key personnel to address any concerns regarding the schedule, equipment, travel arrangements, and review of ongoing phases.Designed monthly marketing strategies for targeted technologies.Maintained performance reviews of direct reports.Provided documented results and training profiles for successful installations of VOIP equipment.Supervised the lifecycle of all projects, from initial kickoff meeting to project handoff.Ensured all projects were within scope and on schedule.

Performed several duties as the SME on a national VoIP conversation project. Complete detailed site surveys in various locations across the country, this includes creating a detailed map in Visio of the site location of all existing legacy equipment and users as well as all numbers found and not found in the directory.Facilitated a site readiness test for several of the sites, this includes testing and troubleshooting all aspects and capabilities of the new system onsite while communicating with the voice and data engineers over a bridge line to ensure system stability and readiness for deployment.Responsible for the pre-deployment strategy and implementation of all VoIP devices on several sites while managing a team of local technicians to complete this task under my direct supervision.Provided support for Day One activities under the operation of the new system. This entailed assisting all employees at the location with the new features and requirements of the devices as well as working with the engineering team via a bridge call to resolve any troubleshooting issues that may arise.

Fielded calls in regards to IP issues from customers.Performed troubleshooting procedures for internet connections.Scheduled technicians for onsite repairs.Updated accounts as needed.Performed basic video signal troubleshooting.Added and or removed equipment from customer accounts.Ensured highest level of service and quality was being met for our customers.

Designed Networks and Telephony solutions for prospective clients, this included retrieving equipment list and compatibility of all VOIP equipment, both proposed and existing to ensure all potential problems were addressed.Undertook the project of creating an online training video of basic 3COM telephone feature operation for clients to view at their convenience. Conducted day to day operations of the company's projects and staffing requirements.Negotiated with vendors for better pricing.Managed all aspects of the accounting procedures to close out open clients and to complete the installation.Obtained certification in Polycom Video Conferencing deployment.Demonstrated equipment to be proposed.Processed all client proposals into active sales orders to be fulfilled. Ensured all timelines and milestones were completed within the scheduled timeframe for all projects being managed.Prepared contracts for all service and maintenance agreements in line with company policy.

Met with potential clients and assessed needs of VoIP service.Entertained prospective clients. Provided customized quotes in regards to upgrading all aspects of networks.Designed and presented detailed network plans of proposed solution.Oversaw the installation process of the project.Documented and compiled all test results, features of network upgrades performed and presented them to the client.Performed periodic calls to past projects to ensure quality.Designed CAT5/6 cable networks. Implemented CAT5/6 cable networks in both exterior and interior locations.Installed wireless solutions where physical cable was not a viable option.Troubleshooting of wiring terminations and ensuring quality of service.Installations of Data rooms for companies to include 66/110 blocks, patch panels, switchboards, and mounting equipment.Fabricated mounting brackets and shelves when needed for installation.Conducted range of test to endure proper quality of installation of networks and data connections.

Installed the Direct TV satellite system in customer's homes, to include running and configuring all cabling to the various locations to include both exterior and interior environments.Responsible for own inventory.Identifying trouble calls and performing tasks to correct line of site signal to the dish.

Was able to pass an initial and an annual physical agility test.Trained in various aspects of security protocols, both in field environment as well as sensitive areas. Certified in small arms safety and handling, as well as firearms testing required on a semi-annual basis.Stood post as sentry for armory, and later as Corporal of the Guard for 30-60 days at a time.Took part in field training as security for vital convoys transporting supplies to distant locations.Armed escort for shipments of military equipment from the base to port in Okinawa for transport.Responsible for all field deployments and maintaining communications in a switch based environment. Involved in all stages of planning and installation of objectives in both mobile and stationary environments.Creation and implementation of all wire diagrams to complete the assigned objective. Conducted emergency repairs in various conditions on the physical wire/cable to maintain communications.Installed and operated radio equipment for tactical traffic.Coordinated the set-up and maintenance of the antennae location for company sized objectives.Familiar with the MUX technologies to allow line of site analog to digital transmissions. Received several awards for dedication to job performance.