Chris Oakley Email and Phone Number

• Manage the daily operations, maintenance and repair of the Carolina West networks.• Lead and manage the field operations staff, setting goals for both network and individual improvements.• Investigate, plan, and implement system enhancements/replacements and new products and services.• Work with management to assure that the technical department is consistently working to meet all planning goals.• Coordinate installation of equipment and repairs with vendors.• Responsible for identifying areas where Carolina West Wireless can increase efficiency through technical operations resources.• Provide after-hours support as needed. Carry and respond to cell phone and email.• Prepare yearly budget request for network growth and improvement.• Responsible for hiring employees.• Monitor and improve various systems involved with delivering products and services to the customer.• Perform other duties as assigned.

• Manage the daily operations, maintenance and repair of the Carolina West networks.• Lead and manage the field operations staff, setting goals for both network and individual improvements.• Investigate, plan, and implement system enhancements/replacements and new products and services.• Work with management to assure that the technical department is consistently working to meet all planning goals.• Coordinate installation of equipment and repairs with vendors.• Responsible for identifying areas where Carolina West Wireless can increase efficiency through technical operations resources.• Provide after-hours support as needed. Carry and respond to cell phone and email.• Prepare yearly budget request for network growth and improvement.• Responsible for hiring employees.• Monitor and improve various systems involved with delivering products and services to the customer.• Perform other duties as assigned.

• Identify issues by reviewing daily stats, performing drive tests, and scheduling quarterly preventive maintenance which is performed in a maintenance window.• Install and maintain cell site equipment adhering to engineering standards. • Maintain cell site appearance adhering to company standards and safety standards. • Ensure company vehicles and equipment are in good working order and properly secured at all times. • Maintain regular contact with customers, vendors, supervisors, managers, and other departments.• Respond to and resolve trouble tickets in a timely manner.• Accept training and practice self-development.• Accept on-call responsibilities.• Other duties as assigned.• This position has no supervisory duties.

• Trouble shoot customer handset and service related issues daily.• Provide training and answer data/roaming related questions to call center and sales employees.• Testing new and potential handsets in regards to how they work with our service.• Open trouble tickets and communicate with other Service Providers as well as Roaming partners in regards to issues and ports.• Identify and escalate possible issues to the switch and management team in timely manner.• Play a major role in the TRC (Trouble Resolution Committee) in which we identify and correct issues with handsets and aircards with a sense of urgency.

Served as Customer Care Representative in the “Call Center” of Carolina West Wireless.• See to the everyday service issues with cell phones.• Enhancing customer-satisfaction by expediting all of the customer’s issues as if they were my own with a high degree of accuracy.• Played a major role in Business Sales as the restructure of Carolina West had left us without Business Representatives.

Served as Sales Associate for a Carolina West with customers in up to 10 domestic counties in North Carolina.• See to the everyday problems with cell phones (flashing, programming, etc.)• Providing new activation's, upgrades, prepaid plans, and advance pay plans.• Verified and qualified customer’s wants/needs and provided the proper handset