Chris Olson, Mba, Cbcp, Itil Email & Phone Number

Hartford, Ct, Us

Springfield, Massachusetts, Us

Lead the development and implementation of risk management strategies to identify, assess, and mitigate operational risks across the organization. Oversee cross-functional teams to ensure compliance with regulatory standards and enhance operational efficiency. ● Implemented 8 process improvements that leverage Generative AI routines to identify and quantify risks for the organization.● Spearheaded the launch of a comprehensive third-party risk management intelligence program, leveraging real-time monitoring and reporting to identify and mitigate risks across 1,200+ suppliers. ● Delivered high-level risk reporting and in-depth analysis to the Executive Leadership Team and Board of Directors, enabling informed decision-making and proactive risk management. ● Led critical components of the firm’s COVID-19 response, ensuring business continuity and employee safety. ● Oversaw and mitigated risks associated with ambitious cost savings initiatives, ensuring effective implementation while protecting key operations. ● Designed and launched enterprise-wide programs to enhance reputation risk management and fraud prevention, significantly strengthening organizational resilience and increasing early fraud detection rates to above 95%.● Implemented key enhancements to streamline workflows and deliver high-value reporting data via the firm’s Integrated Risk Management platform, driving greater efficiency and insight. ● Successfully completed the first SOC 2 audits to increase client acquisition and streamline due diligence processes. ● Supported strategic initiatives such as the development of a formal ESG strategy, supplier diversity efforts, and the expansion into India and Romania, driving global growth and innovation. ● Developed and standardized operational risk policies using data and analytics to proactively identify risks, track issues, and ensure effective mitigation actions.

Springfield, Massachusetts, Us

Oversaw the strategic planning, implementation, and management of IT infrastructure, ensuring high availability, scalability, and resilience across systems. Led records management efforts to ensure compliance with data governance policies and optimal data storage solutions.● Managed a $90.5M baseline budget and $20.5M investment budget supporting 4 US data centers, 92 employees, and 178 contractors. ● Achieved a $36.1M competitive cost advantage by maintaining infrastructure costs 49% lower than the industry median. ● Enhanced operational efficiency: Incident response time improved by 26% and resolution time by 68% (Deloitte assessment, Q2 2017). ● Spearheaded the launch of a multi-cloud hybrid infrastructure with Azure and AWS in 2018. ● Saved $5M annually by leading the firm’s transition to an onshore/offshore managed service model. ● Sponsored the successful launch of ServiceNow, driving enhancements across IT Service Management, including Incident, Problem, Change, Asset, and Configuration Management. ● Boosted application uptime by 21% through the implementation of a new Incident and Problem Management process in 2018.

Springfield, Massachusetts, Us

Directed the development and execution of resilience strategies, records management, and cybersecurity engineering to safeguard critical business operations and data. Led cross-functional teams in enhancing risk mitigation, regulatory compliance, and system integrity across the organization. • Led enterprise-wide responses to major crises, ensuring operational continuity through extreme events.• Delivered 97% success in IT disaster recovery testing and assessed resilience of top third-party vendors.• Established a Global Operations Center to enhance organizational responsiveness and cut BC/DR expenses by 58%.

Springfield, Massachusetts, Us

Advised the organization on developing and implementing business continuity and crisis management plans to ensure operational resilience during disruptions. Conducted risk assessments, designed response strategies, and led recovery efforts to minimize downtime and safeguard critical assets. • Developed and implemented the firm’s first online continuity plan management system using Archer GRC to streamline preparedness efforts.• Designed and launched a web-based business continuity testing module for Plan Owners to validate plans through real-world scenario testing.• Saved $2M annually by insourcing Disaster Recovery operations from SunGard, achieving superior RTO and RPO.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Science - Business Management & Information Systems, Business Administration And Management, General