1. Answered incoming calls from healthcare providers and provided callers with the requested information, ensuring efficient information relays.2. Worked as a central point of contact, connecting healthcare providers with the requested language interpreters to ensure seamless service delivery.3. Handled calls from patients seeking healthcare services by ensuring they are connected not only to the provider remotely, but also with an interpreter as a medium.4. Took messages, client feedback and concerns, and forwarded them to the relevant departments, thus ensuring a positive client interaction and service improvement.5. Acted in technical support capacity, helping providers troubleshoot basic technical problems with their devices to improve connection and enhance communication.

1. Employed empathetic communication techniques to diffuse escalated situations, resulting in a 25% decrease in customer complaints.2. Handled more than 70 customer tickets per day to address customer inquiries and concerns with minimal supervision.3. Spearheaded and took part in initiatives to elevate customer satisfaction, resulting in the maintenance of a consistently high CSAT score.4. Successfully implemented a strategic initiative to improve customer response times, achieving a first response time of 5-10 minutes.5. Successfully managed high-volume customer support operations, consistently handling up to 5 simultaneous chat interactions.6. Demonstrated exceptional attention to detail in handling customer inquiries, ensuring accuracy and precision in every interaction.7. Collaborated with the sales team to identify opportunities for upselling and cross-selling.

1. Did clerical work, organizing files to ensure an effective filing system for ease of access, and to provide order in the organization.2. Acted in the capacity of a customer care representative, where I received customer calls and placed customer service telephone calls, to help assist clients during the inquiry process, as well as do follow-up services.3. Assisted in after sales services to help clients set up their products such as laptops and phones, thus facilitating a smooth transition for them.4. Resolved and escalated client concerns by giving them the relevant information and guiding them on how to remotely fix issues, and connected them to the relevant department for technical support, respectively.

• Did sales service on behalf of the company, making calls to notify clients of new products, as well as following up on sales leads to help close deals.• Provided clients with the necessary product and service information which helped to close sales by guiding clients on products relevant to their needs.• Did clerical work, taking in the client information and processing of their data for accountability purposes in the organization.

1. Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone callsand emails from customers.2. Processed accounting and administrative transactions in accordance toaccounting/procurement policies.3. Participated in on-the-job training with several different departments, including humanresources, payroll, accounting, and executive support.4. Helped plan and execute annual holiday parties, including organizing vendors, researchingvenues, and maintaining guest lists.