Chris Owen Email & Phone Number

Chesterfield, England, United Kingdom

Founded and led a bespoke project management consultancy, driving the company from start-up to a profitable and recognised brand. Working with OneAdvanced and MSV to build strong partnerships and relationships.Successfully managed and delivered multiple high-impact projects for a diverse range of clients, including NHS Trusts, large solicitors, and government agencies, consistently meeting stringent requirements and driving meaningful outcomes.Oversaw a diverse portfolio of key clients, consulting on change management and delivering cost efficiencies through lean operations. Directed and executed infrastructure rollouts, including Azure, CRM, Citrix, and device deployments, ensuring successful project outcomes. Developed and implemented core strategies to recover and deliver projects with Amber/Red status, ensuring turnaround to completion. Enhanced governance and compliance by driving strategic initiatives, ensuring alignment with legal requirements and industry standards. Communicated effectively with stakeholders, streamlining lead times and proactively managing variables, resulting in increased client satisfaction and engagement.Achieved MSP Practitioner certification while simultaneously managing multiple high-impact projects.Led a program of work to build and launch a new Power Platform product offering, ensuring market readinessDirected the ServiceNow development project, effectively managing both internal and customer requirements, delivering tailored solutions to meet business needs.

Remote

Led process improvement initiatives, taking full ownership of identifying and optimizing key areas for operational enhancement to drive brand growth.Managed core operational transformations, enabling successful customer transitions to 1st line support within a 24-hour timeframe.Collaborated across multiple departments to ensure that failing projects were effectively turned around and delivered to successful completion.Spearheaded customer communication throughout migration and transition phases, ensuring high customer satisfaction and minimising downtime.Directed and delivered complex projects, including Cloud & Data Centre migrations, Intune & Autopilot deployments, IT Infrastructure upgrades, and Service Transitions

Chesterfield, England, United Kingdom

Being a project manager in eacs, means that your involved in every type of IT project out there.- Azure cloud migration - Microsoft intune- DC migration- firewalls- VM Ware- storage- infrastructure

Wolverhampton, United Kingdom

Oversaw a £5m P&L for the UK, consistently driving cost reductions for clients while maximizing profitability and operational efficiency.Directed operational strategy for service and maintenance delivery to a high-value portfolio of blue-chip clients, ensuring contractual obligations were met and exceeded.Led the development and management of lean, agile operations, fueling organizational growth and enhancing corporate value.Owned KPI reporting, working closely with senior leadership and core teams to optimize operations and boost productivity across key departments.Fostered a high-performance team environment, championing professional development and cultivating a culture of excellence, resulting in holistic, brand-wide success.Collaborated strategically with sales teams, refining quoting processes, which resulted in £50k of additional sales and improved revenue growth. Nurtured key partnerships with external agencies, ensuring efficient project delivery and maintaining strong, long-term relationships.

Head up an engineering workforce and service department delivering service excellence

Leeds, United Kingdom

Led cross-functional teams to deliver training programs across the brand, ensuring alignment with business goals.Identified inefficiencies and implemented strategies to boost productivity and reduce costs, driving profitability.Analyzed failed audits and executed corrective actions, ensuring successful re-audits and compliance.Collaborated with senior leadership to drive brand-wide success and foster a high-performance culture.Developed and implemented Management Information Systems and Power BI dashboards, improving decision-making and project efficiency.Directed the rollout of a CRM platform, enhancing customer interactions and driving business growth.

Chesterfield

Oversight and management over a variety of large-scale projects, including Westminster Council, Rugby World Cup 2015 and Adecco.Remaining cognisant of budget and time constraints, identifying cost saving strategies to drive Stakeholder satisfaction.Collaboration with Senior Management Team to create and rollout an industry-leading Project Control Log.Coordination and collaboration with various internal and external agencies, utilising specific skillsets to expedite projects.Forecasting project deliverables to mitigate negative external influences whilst creating thorough contingency plans.Ensuring all projects are compliant with contemporary governance and regulation.

Effectively managing key accounts, dealing with escalations and delivering exceptional service. Attended staff and face to face client meetings and served as liaison to manage operations for account.Liaising with Customers and Operations to provide the collection and delivery of cash to Stores/Branches and the replenishment of ATM’s. I managed the delivery of technical services, to ensure ATM’s were at maximum availability 24hrs a day, 7 days a week.I effectively maintained and developed key accounts, delivering exceptional customer service across a variety of customers. • Managed a client portfolio, which included HSBC and Sainsburys• Attended face to face client meetings to build relationships, improve service and ensure that both companies aligned on expectations• Collaborated with clients on methods, technologies, process improvements and training that would increase their overall business potential• Managed key stakeholders to deliver on service and expectations• Worked with vendors to schedule more than 1000 daily pickups and 500 weekly deliveries• Facilitated completion of deliveries and verified all documentation to ensure quality• Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support• Operations – remote estate

I set up a new Management Information team within Loomis that supported the business in making decisions and deliver cost savings by utilising my leadership skills and IT background to develop reporting suites, on-line training and on-line systems that regulate business activity• Facilitated best user experience through continuous support, training classes, webinars, improvements and effective communication of system changes• Designed and Implemented a new training system, that allowed more effective training for the Cash in Transit drivers, which drove savings of £100k• Coordinated projects in Operations, including defining scope, managing milestones and maintaining strong relationships with all stakeholders• Developed the process and best practice for invoicing within the Service Department. This captured numerous gaps in the previous invoicing methods and ensured 100% of customers being invoiced• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose

In the Project Management Department, projects range from installing systems into Boots stores, increasing efficiencies in other areas of the business and building desktop systems.Migration of the Barclays Estate over to SunwinSetting up processes to reduce penalty costs for the Cash CentresDeveloping processes and systems to improve quality of Data within the Business and increase productivity with the Transport Depots.

Review and analyse all routing to improve costs and efficienciesDevelop and produce management information reportsCo-project managed the migration of the TRM estate in England and the HBoS Estate for the whole of the UK. Developing databases and invoicing for the project.Co-project Manage the migration of the Co-op Bank ATM estate. Providing support to Loomis Cash Centres. Setting up a team and processes to improve the effectiveness of the Edinburgh Cash Centre and to eliminate the backlog of work.Project Managing the Migration of the Abbey National and Nationwide ATM Estate over to G4S.

Outbound Forecast, responsible for £350m Sales in 2004 alone, up to £2m a day and 80, 000 units a dayReturns Forecast, of up to 27,000 units returning in one weekQuality Assurance ForecastSupport Areas Forecast, which includes Carriers and Product InformationAnalysing Business TrendsCreating and developing forecasting models throughout the business.

Build relations with managers and users to formulate a complete understanding of the requirements for the various databases and reports.Developing databases and spreadsheets to provide QVC with reporting tools necessary to manage staff, vendors, carriers, analysis and forecasting.Constantly reviewing existing reporting tools and methods to improve the quality, validity, speed and efficiency.

Supporting Franklin and Andrews and Railtrack with developing databases to control Plant Hire, Stock Control and spreadsheets to record the contractor's time sheets.