Chris Paice Email & Phone Number

West Coast Region, Usa

★ Provided post-sales on-site implementation and client training for Payroll/Human Resources software for public sector municipalities, involving extensive travel across the West Coast region of the USA.★ Collaborated with technical support staff to resolve implementation issues in real time.★ Provided feedback for software related issues for product improvement, and adjusted client facing documentation.

Greater Denver Area

★ Led a small team that achieved the following at more than 10 North and South America Schlumberger WesternGeco site locations simultaneously: - Installed, configured, and administered all internal data processing software (also at several client sites and universities) mitigating any negative impact on active projects and end users through focused change management. - Met all application software installation SLAs (service level agreements). - Proactive application software and linux systems troubleshooting and performance analysis. - Timely technical issue resolution, collating results to improve systems, software, knowledge management database content, and published documentation and procedures.★ Created, published, and maintained a comprehensive internal software audit, subsequently used to audit all Schlumberger WesternGeco facilities worldwide.★ Significant contributor beta testing each internal software release.★ Developed and maintained internal software administration training classes and course material.★ Taught 15 formal hands-on software administration training classes in 7 countries, to more than 100 Schlumberger and client personnel, between 2008 and 2014.★ Created a detailed technical methodology in 2015 to relocate all live projects (including multi-million dollar projects) from one geographical location to another, incurring absolute minimal project downtime. All expectations, including tight deadlines, were achieved. ★ Provided highly experienced local technical support for computer operations, and for more than 40 data processors and management in the Denver office, to resolve specific issues, to provide advice to senior staff, or to give formal presentations.★ Coached technical staff including through the Schlumberger Technical Career program.

Houston, Texas Area

★ Selected for a skilled team engaged in knowledge management and related helpdesk activities for the Western Hemisphere. Activities benefitting internal data processing staff and clients included: - Adding to, and improving upon, technical content within the global knowledge management database. - Analysis of common software and system problems leading to significant improvements in end user job efficiency and project turnaround time. - Analytical problem solving of individually reported application software and linux systems issues via helpdesk within strict deadlines, capturing knowledge. - Acting upon application software installation and administration requests, and software usage queries, meeting SLAs.★ Led a team for a special project to standardize internal application software release deployment and installation worldwide.

Greater Denver Area

Member of, then subsequently led, a small team responsible for the installation, technical support, and end user training of application software for the Denver Data Processing Center, and for several small remote internal and client locations in the USA, Mexico and Canada. Also responsible for optimal job mix throughput through complex computer systems.(Western Geophysical was fully acquired by Schlumberger in 2001)

Houston, Texas Area

Beta tested next generation internal application software as part of an elite team, and traveled to numerous internal and client locations worldwide to implement the software on active projects and to train data processing staff in its use.

London, Houston, Milan, Dhahran (Saudi Arabia)

Team leader or team member for various 2D and 3D seismic data processing projects and assignments, including 18 month contractor assignments at client facilities in Italy (Agip) and Saudi Arabia (Saudi Aramco) which included a requirement for on the job training for local client staff.