Chris Palamara Email & Phone Number

Mt Waverley, Victoria, Australia

Skills Demonstrated:Change management. Organisational change. Lean manufacturing Communication.

Restructure operations.Change costing rates.Initiate KPI reporting for the site.Commenced a preventative maintenance program for the site.Role out Australian Workplace Agreements for all staff. Improve productivity through out the plant through continual improvement processes.Evaluate, purchase and commission equipment and services for a $60 Million upgrade of the plant. Tender and commission the building of a new 4,000 sq metre reel storeLiaise and am first contact for key customers such as ACP & Coles Myer.AchievementsSuccessfully rolled out new state of the art printing and binding equipment Implemented a flat structure of management reporting, with onus back on departmental performance.Production meetings structured with KPI, downtime & preventative maintenance reporting.100% of staff on AWA's, only major printing company in Australia with a non-union agreement.Ceased sending $100,000 of work a month to outside suppliers by commissioning a perfect binder that management had initially been advised, would be unable to undertake the additional workload.Improved production output by 30% in busiest month of year.

Manage the Customer Service department nationally of 80 staff in 5 states.Liaise with sales and production sites regarding client expectations and needs.Achievements:Implemented process improvements throughout the Customer Service department. Made the Customer Service Representatives more responsive to the customer needs. Previously the CSR's were more production focused and had minimal customer contact.

Responsibilities include:Undertook project for PMP Print to close the Moorabbin printing plant previously known as Progress Press.Negotiating with unions and staff on redundancies and relocation for 195 staff.Allocate and move to other sites approximately $50 million worth of equipmentKey Achievements:Successfully completed closure of plant one month ahead of budget and under budget financially.All equipment moved ahead of budgeted period.All production schedules achieved during this period.

Managed the Customer Service department nationally of 80 staff in 5 states.Liaise with sales and production sites regarding client expectations and needs.

Responsibilities:Managed factory and administration staff of over 170 personal.Grow business with new sales.Service PMP Print's largest account, Sensis (Telstra)Set and achieve production & sales budget.Traveled extensively throughout Europe, Asia & America to gain new business and learn more about the telephone directory market.Report to Managing Director of Sales & Marketing and to the Director of Operations of PMP at monthly GM's meetings.Key Achievements:Won extensive printing contracts; Changed management structure. Reduced management and clerical staff by 12 by empowering junior management and implementing process improvements.Implemented Key Performance Indicators throughout the plant.

Print Directories/; GM, DIRECTORIESResponsibilities:Managed factory and administration staff of over 170 personal.Grow business with new sales.Service PMP Print's largest account, Sensis (Telstra)Set and achieve production & sales budget.Traveled extensively throughout Europe, Asia & America to gain new business and learn more about the telephone directory market.Report to Managing Director of Sales & Marketing and to the Director of Operations of PMP at monthly GM's meetings.Key Achievements:Won extensive printing contracts; Changed management structure. Reduced management and clerical staff by 12 by empowering junior management and implementing process improvements.Implemented Key Performance Indicators throughout the plant.

Managed production staff of 150 personnel.Managed customer service role for our major customer (Telstra)Set production budgetsNegotiate for suppliers purchasing agreements.Key Achievements:All production budgets met.Implemented EEO and OH&S training for all staff.

Manage printing department consisting of 5 high-speed web offset printing presses.Assure quality and delivery of telephone directory products were of the highest standards.Manage costs and usage of all raw materials needed for the printing process. Inks, paper, chemicals, etcKey Achievements:Re-structured shift patterns and negotiated with staff on an employment contract that saved significant amount of costs to the company,Implemented and ran training courses for the change over from 2 colour directory printing to state of the art 4 colour directory printing.Changed the staff focus onto health & safety. Significantly reduced insurance (Workcover) premiums over a period of 3 years.

Managed production staff of 150 personnel.Managed customer service role for our major customer (Telstra)Set production budgetsNegotiate for suppliers purchasing agreements.Key Achievements:All production budgets met.Implemented EEO and OH&S training for all staff.

Manage printing department consisting of 5 high-speed web offset printing presses.Assure quality and delivery of telephone directory products were of the highest standards.Manage costs and usage of all raw materials needed for the printing process. Inks, paper, chemicals, etcKey Achievements:Re-structured shift patterns and negotiated with staff on an employment contract that saved significant amount of costs to the company,Implemented and ran training courses for the change over from 2 colour directory printing to state of the art 4 colour directory printing.Changed the staff focus onto health & safety. Significantly reduced insurance (Workcover) premiums over a period of 3 years.

Education record

Education record

Education record