Chris Paramore, Ccrm Email & Phone Number

Mission Viejo, California, United States

Irvine, California, United States

Lead a team of 7 associates at a 288 unit conventional apartment community while responsible for rebuilding the office operations that enhanced property KPI metrics and individual performance metrics. Recognized for successfully promoting employee engagement in alignment with company core values.• Promoted a culture of above and beyond customer service that resulted in a social media reputation improving to a top tier overall rating of 4.5 YEXT/YELP for fiscal years FY19, FY20.• Developed/coached 2 Leasing Consultants and 2 Resident Services associates which resulted in property achieving a 95%+ avg. daily occupancy and 70% resident renewal retention in fiscal years FY19, FY20.• Managed an annual budget of $6M+ in revenue, and organized fiscal FY20 budget Controllable Operating Expense (COE) with a 9.6% savings to plan. • Responsible for applying internal compliance controls that resulted in a 1 out of 5 excellent level of compliance in FY20.• Reliable liaison that ensured a consistent flow of communication between project managers, external contractor, and 3rd party vendors was achieved for a successful in-unit and common area reinvestment. • Organized the hiring of 3 associates to rebuild the Resident Services Office in first 4 months of employment.

Irvine, California

Lead a team of 3 associates at a 60 unit Section 8 Project-Based apartment community. Reported to the Housing Urban Development (HUD) on the occupancy and internal audits required to perform, which scored an “Above-Average” high level of compliance rating on the Housing Urban Development (HUD) Management Occupancy Review (MOR) audit. • Responsible for performing resident occupancy annual recertification.• Promoted an environment of internal compliance that resulted in property improving to an “Above Average” high level ranking of compliance on the Housing Urban Development (HUD) Management Occupancy Review (MOR) audit. • Hosted HUD open waitlist application intake 3rd Quarter FY18 which brought in over 2000 affordable housing applicants.• Worked hand in hand with Service Manager to achieve a 93% on the HUD REAC physical property inspection.

Windwood Knoll Apartment Homes

Assisted the Community Manager in maintaining occupancy, resident relations, and internal compliance at a 248 unit conventional apartment community. Organized property and enhanced communication needs between maintenance, residents, and office associates to ensure a seamless operation. • Fostered an environment of effective resident/prospect communication that resulted in a 50% increase in fiscal FY16 combined Net Promoter Score (NPS) for the property. • Performed monthly budget variance analysis for Community Manager while providing cost saving strategies on COE. • Contributed to property achieving a 96%+ avg. daily occupancy for 52 weeks straight by securing an average leasing closing ratio of 35%-40%. • Approved applicant screening results, collected rent, and processed resident move out Final Account Statement for security deposit refunds.

Santa Rosa Apartment Homes

Assisted the Community in leasing, marketing, and internal compliance. Organized property and enhanced communication needs between maintenance, residents, and office associates. Organized schedules and led communication with the team to ensure seamless operations. • Responsible for assisting Community in leasing, marketing, and internal compliance at a 558-unit conventional apartment community. • Maintained an average of 2 leases per week.• Approved applicant screening results, collected rent, and processed resident move out Final Account Statement for security deposit refunds. • Assisted prospects with applications, collecting rent, and processing resident final account statements.

Bachelor Of Arts (Ba), Business Administration, Concentration; Finance, Real Estate, 3.5 Gpa

Activities and Societies: Betta Gamma Sigma National Honor Society

Associate'S Degree, General Studies, 3.5 Gpa