• Manage and oversee all aspects of the organisation's • IT infrastructure.• Identify new technology and solutions that may benefit the business.• Determine the direction and strategy for IT in the organisation.• Maintain infrastructure up-time and availability.• Ensure protection and security of all company information and digital assets.• Manage helpdesk and desktop support.• Manage and maintain vendor relationships.• Lead and develop the IT team.

• Managed branch support schedule• Allocated tasks to junior staff• Desktop support for Boston staff nationally• Desktop support for Boston students nationally