Truck Specialist
CurrentVehicle Maintenance Truck Specialist• Apply technical experience to achieve driver and client satisfaction by handling inbound and outbound calls efficiently, documenting accurate details, providing policy and process information as needed, and escalating transactions to case management for final resolution.• Deliver high quality customer service (99.1% annual personal quality results). • Negotiate best possible pricing and record cost savings for clients.• Suggest solutions to recurring problems and non-value activities.