Chris Patocka Email & Phone Number

San Diego, California, United States

Los Angeles, California, United States

• Was promoted from part-time to full-time.• Helped expand IT department headcount due to exceptional customer service and staff relationships.

Los Angeles, California, United States

• Provided Help Desk and Desktop support for school division’s 200+ faculty, staff, and students. • Prioritized AV support for site classrooms and conference rooms.• Managed user profiles via Active Directory.• Daily emails and ticketing updates to ensure transparent communications to proper channels.• Executed remote support via phone, chat, email, tickets and video calls.• Hardware and Software installation and support.• Assisted endusers with any potential malware threats.• Created documentation for endusers for self-service guides and troubleshooting.• Researched solutions for inquiries and troubleshooting.• Completed remote site visits as needed.

Pasadena, California, United States

• Part of a two-week project that provided support for onsite polling for LA county 2022 midterms.• Executed onsite maintenance of polling machines including troubleshooting and break fixes.• Run reports and complete checklists for optimal performances and reporting.

Burbank, California, United States

• Provided Logistics support for a Fortune 500 company.• Coordinated time sensitive projects with team members and third-party vendors.• Investigated returned end-user assets and accessories.• Deployed equipment for return to office and hotel style setups for various office sites.

Burbank, California, United States

• Assisted client local IT team in preparation for return to office.• Moved and organized computer equipment, accessories, and e-recycling.• Disassembled, built, upgraded and imaged desktops and laptops.• Set up user desks including desktops, laptops, monitors and accessories.

Playa Vista, California, United States

• Provided IT support to over 900 users at a FAANG company.• Point person for location’s hardware team including task delegation.• Imaged and deployed various computer hardware and operating systems.• Performed daily hardware and software troubleshooting for end-users.• Responded to hundreds of user inquiries via chat, email, and ticketing systems.• Used ticketing systems to report work accomplishments and meet (SLA) Service Level Agreements.• Maintained Printers including installation, decommissioning, and troubleshooting.• Maintained 30+ conference rooms of various sizes including training rooms and exec rooms.• Maintained Audio Video equipment.• Utilized inventory data management software to maintain warehouse inventory accuracy.• Facilitated projects and events, including managing loaner requests for over 75 laptops and 50 desktops. • Executed e-recycling of retired assets including removal of batteries and hard drive crushing.• Completed remote site visits on schedules.

Los Angeles, California, United States

Seattle, Washington, United States