• Handpicked to lead, modernise, and evolve, the Architecture, Design, Engineering, and Technology functions, and developed the vision to protect the resilient and fit-for-purpose landscape that has all technical debt removed.• Introduced the ‘Shaping and Solutioning’ Service that maintained high levels of Customer Experience (CX) and satisfaction.• Developed the Reference Architecture for the Highways industry, resulting in a strengthened Supply Chain.• Introduced the systems thinking approach for the ‘Project Predict, Detect, and Avoid’, and the concept of the ‘Software Defined Roadside’, both supporting the delivery of KPIs.• Setup the end-2-end Engineering Practice including the Build, Delivery, Transition and Operate lifecycle phases, leading to a major increase in quality metrics.• Delivered the technology strategy and implemented the Roadmap to ensure business value for IT projects.• Increased reuse through the build of the Architecture Practice and setup of the Architecture Community.• Introduced value-based metrics to manage performance, moved the team mindset on workload from unplanned to planned, and successfully introduced Complex System Engineering and Site Reliability Engineering capabilities.• Removed repetitive tasks, and increased productivity through the setup of the Automation Centre of Excellence.• Developed and implemented the enterprise System Design Authority for all technical domains, leading to improved visibility and control, whilst lowering spend.• Developed sustainable and strategic relationships with Partners, including shifting the mindset from being transactional with suppliers.