Currently carrying the City Resilience portfolio, responsibilities include the emergency readiness of all emergency operations facilities, emergency communications, city staff emergency readiness, response and community partner management, and the coordination of significant emergencies.Duties include:- emergency exercise planning and execution- emergency plan review and orientation- city staff training in ICS, ESS, and EOC introductions as well as position-based EOC training- facilitating emergency communications equipment response-readiness- maintenance and testing of emergency operations facilities readiness- regular response partner protocol review and testing as well as relationship management

Responsible for emergency operations facilities and the public education portfolio I successfully performed a comprehensive portfolio review and redesign of both programs.Incorporating trends and best practices from the global Emergency Management industry, the new "Public Resilience Strategy" utilizes an 'outcome-focused' approach to deliver community-centric training within a scalable, inclusive, framework. This includes use of phased training for engaged residents and a technology-focused solution for City-wide residential resilience.Utilizing a similar outcome-focused and systems-based approach the new facility maintenance program ensures that the City Emergency Operations Centre is always ready for activation. This includes implementation of regularly scheduled test activations to verify tools, technology, and hard-copies are all up-to-date and fully functioning.

- Initially served under contract as a Civilian Instructor- Commissioned in June 2007- Have held numerous roles working with units around the Greater Vancouver Area- Had the privilege and honor to be part of teams creating new successful units serving the communities of South Vancouver and South Surrey- Currently serve as the Training Officer responsible for delivering training and mentoring to over 100 individuals

Providing instruction in Basic Disaster Response, including but not limited to:- Basic disaster elements (natural and man-made, incl. terrorism)- Infrastructure damage & assessment- Business / Personal disaster planning- Municipality and neighborhood preparedness- Impact mitigation- Evacuation- Disaster supplies- Psychological first aid- Triage- Search and rescue- Fire and utility control

Helped to create the Business Enablement team. Specializing in change management, and internal communications, and reporting to all levels of the senior executive, the team worked to provide tools, systems, and processes to establish or improve execution, alignment, and engagement at all levels of the business.Examples of successfully executed projects include: - Global corporate alignment system in 3 phases: 1.) Established for the first time in company history an annual goals & metrics program outlining annual goals, exactly how they impact the business, and our ongoing progress through the year 2.) Created a deployed the corporate Vision, Mission, and Values message to align staff and orient new hires 3.) Created the first tools and communications best practices serving as both an onboarding tool and a one-stop-shop for technology change management. - Multi-phase Intranet evolution program to lay the foundation for improved internal communications and alignment. This included: -- migrating the entire system to the cloud -- implementing SSO -- establishing content management and creation standards - Internal employee feedback tool to address a gap in executive communications, and employee engagement. - Created and executed the technical change management communications plan for the creation of Maru, a spinoff of VC. Also managed creation of new company Intranet for the spinoff. - Managed and maintained the company employee insight community VC Views - an engagement, communications, discussion, and change management tool. - Assisted in the development and deployment of a new-hire onboarding portal - Created and managed the Business Technology team's internal communications strategy providing insight and managing expectations around global technology tools and project deployments.

Managed all aspects of establishing Vision Critical's first Global IT Helpdesk Team including: - Creation and execution of all support processes & procedures - Multiple evolutions of multi-team ticket management processes & SLAs keeping pace with organizational growth and evolution - Follow-the-sun problem management - Owning all internal customer service requests - Critical incident management - Global technology asset management - IT onboarding and training - Global interoffice communications across 15+ offices around the world - Ongoing KPI & SLA managementAfter successfully establishing the team my role evolved to include employee advocacy within the Business Technology team. I represented the employee experience in all facets of system development and rollout and facilitated change management from inception to deployment and benefits realization.

Managed a company-wide program to migrate customers from a legacy enterprise platform to the flagship product.Duties included: - Create & execute master migration plan - Create & execute customer-specific migration plans - Risk identification, communication & mitigation - Leadership & management across functions and departments - Define project requirements & objectives and track through to completion - Create and execute a master customer communication plan - Ongoing executive reporting

Responsible for the organization and coordination of the office to facilitate engagement, efficiency, and a successful work environment.Duties included: - Participate in organizational direction and policy planning meetings at all levels and execute on initiatives - Design and implement office policies & procedures - Coordinate office staff activities to ensure maximum efficiency - Maintain a safe and secure working environment - Handle employee inquiries and complaints - Organize orientation of new staff

Focused on project management, oversight of rapid issue resolution, development of my team, inter-department liaising and the establishment of process and policy. - Established, tracked and reported on KPIs tied to departmental and organizational objectives - Lead and managed resources across two offices (Vancouver, B.C. and Atlanta, Georgia) - Frequent travel between offices for coordination & executive briefings - Oversaw advanced fault resolution and new customer implementation for over 300 networks and systems supporting 750,000 users across North America and parts of Central and South AmericaHeld secondary roles ensuring the smooth operation of the Canadian regional office and mentoring new and junior leaders.

Joining the team prior to Parasun's acquisition by Uniserve, and subsequently IBBS, I initially led a small team tasked with upgrading the enterprise’s entire product line. Upon successful completion of that project, I led a team responsible for designing and administering networks for over 40% of the company’s revenue base.I was also responsible for creation & implementation of policies and communications for the management of our product infrastructure, and management of all live software releases, including upgrades to the system of deployment I developed as a developer.- Completed product line upgrade ahead of schedule and under budget- Designed a monitoring system to track 60 metrics on over 150 systems that was used for over 5 years- Owned, managed, and developed regular improvements on the enterprise software deployment and upgrade tool

As a developer I worked on projects ranging from product-installation packages to AAA integration software with a focus on development for Linux in C.As a systems administrator I installed, configured and managed the servers and systems of the Software Engineering team. This included installation and configuration of CVS, SVN, VMware and other software development related software.