*Lead and inspire a team of sales professionals, providing strategic guidance and fostering a culture of excellence.*Develop and implement effective sales strategies to drive revenue growth and expand market share.Cultivate and nurture strong relationships with key clients, ensuring their satisfaction and fostering long-term loyalty.*Provide regular, insightful reports to senior management, highlighting key sales metrics and areas for improvement.*Collaborate closely with cross-functional teams to ensure sales efforts are aligned with overall business objectives.*Utilize comprehensive market research and competitor analysis to adapt sales strategies and maintain a competitive edge.*Spearhead negotiations with clients and oversee all contract management processes.

* Effectively managing and driving the sales cycle from prospection through to successful closure.* Identifying and acquiring new customers, as well as up-selling to existing customer bases across the region.* Building strong relationships with key accounts in the region.* Proposing region wise sales plans and targets in alignment with business objectives.* Developing & implementing sales strategies and plans to meet revenue goals.* Preparing regular reports and conduct monthly meetings to review performance. * Analysing market trends and competitors’ activities in the region and discovering new opportunities for growth.* Suggesting new services/products and innovative sales techniques to increase customer satisfaction.* Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals.

* Building a sustainable and robust pipeline and ensuring accurate and rigorous forecasting and account planning.* Addressing critical problems and suggest prompt solutions.* Acting as a guide to the accounts by becoming intimately knowledgable about their key business challenges.* Using resources effectively, including MRE, SDR, Pre-Sales, Support and Product Managers to meet the sales goals.* Providing regular reporting of pipeline and forecasting.* Participating in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care.

* Identifying business opportunities by evaluating prospects and their position in the industry, researching and analyzing sales options.* Selling products by establishing contact and develop relationships with prospects, recommending solutions.* Creating frequent reviews and reports with sales and financial data.* Negotiating/closing deals and handle complaints or objections.

* Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems. * Performing root cause analysis and identifying problem trends in an effort to resolve the issue. * Responding to telephone calls, email and personnel requests for technical support. Providing the first call resolution, while following strict procedures that meet compliance guidelines.* Documenting, tracking and monitoring the problem to ensure a timely resolution.* Consistently meeting/exceeding the team and departmental goals and business objectives. * Collaborating with other business units to retain accounts that might otherwise have been canceled.

* Being the point of contact, providing our clients with exceptional support and service.* Going Extra Mile to Support customers on billing, cancellations, product features and upgrades. * Responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer.* Relying on instructions and pre-established guidelines to perform the job. * Navigating multiple computers and utilize search tools to find information. * Tracking any client reported issues and creating a reasonable resolution in a timely manner.

* Attending inbound calls and assisting the customers with their queries.* Responsible for ensuring productivity metrics and quality.* Contributing towards achieving company goals and objectives.

* International voice process.* Attending inbound calls.* Providing solution to the customer.