Chris Pauling Email and Phone Number

Responsible for leading a workforce of 100 associates in various logistics, HR and customer service functions. This would include, but not limited to coordinating and monitoring supply chain operations. Sourcing and attracting candidates by using databases and social media. Create and implement new customer care policies. Analyzing customer inquiries and assist with all services offered by the organization and ensure resolution and compliance are the same. Highlights of my Phoenix Industries experience are as followed: • Utilizing logistics IT to optimize shipping and transport operations• Work with carrier and 3rd par services to ensure products are being delivered on time.• Responsible for area safety results, training and evaluating issues and implementing improvement• Conduct coaching sessions and responsible for associate development and training• Conducting interviews and filtering candidates for open positions• Manage and Coach customer support team members• Communicates effectively and interacts on a regular basis with internal customers and suppliers to ensure workflow is coordinated in the most efficient and effective manner• Liaison between customer service and distribution operations• Administer call center activities for various customers• Develop and administer KPI’s for customer care services• Analyze customer care feedback and recommend improvements in customer care services