Chris Peak Email & Phone Number

New York, NY, US

• Manage enterprise portfolio of customers
• Recognized as the subject matter expert for customers
• Establishes and grows key relationships with executive leaders and decision makers
• Manages and navigates complex accounts through stakeholder engagement and alignment
• Drives best practice consultation for optimization of solutions to drive outcomes
• Serves as formal or informal mentor/trainer to peers and associates CSMs

New York, NY, US

CipherHealth is on a Mission to Deliver a Unified Platform for all Patient Communication and Coordination. CipherHealth's patient engagement platform enables healthcare providers to deliver better patient outcomes and experiences across the care journey. Since 2009, we have built a world-class team and partnered with the top health systems to continuously.

Cary, North Carolina, US

• Manager of customer relationships regarding medical transcription software, speech-enabled voice solutions, technology business lines and processes between M*Modal and our strategic clients including Community Health.
• Primary contact for new client training, product and technical support, consultative guidance, and accountable for the consistent achievement of company objectives related to customer satisfaction
• Provide collaborative, proactive communication with cross-functional teams to develop in-depth action plans for process improvement, information sharing, and quick resolution
• Interface and build strong relationships with department directors, c-suite, and medical staff to advocate and mediate among key stakeholders and deliver recommendations that align with the client’s goals
• Monitor and evaluate service performance reports to present to the client on a monthly and quarterly basis

Nashville, TN, US

• Developed and implemented cultural frameworks of trust, respect, strong performance and accountability to achieve our goal of 30% gain in proficiency on TCAP and 200% YoY growth in proficiency for all subject areas
• Designed scholar disciplinary and reward processes and implemented multi-tieredlevels of intervention in a daily context
• Responsible for observing and coaching staff in classroom management strategies on a weekly basis to foster a culture of support and empowerment
• Designed and led multi-week culture orientation and skills training for 300+ staff across the organization's five schools

• Collaborated in project development to achieve multi-culture research of storytelling practices
• Coordinated meetings, including travel arrangements and budgets in international settings
• Implemented creative research methodologies with diverse participants and focus groups

Nashville, TN, US

• Specialized in assisting teachers in the classroom, supervised students inside and outside of the classroom, and provide administrative support for teaching
• Accompanied individual students with a variety of disabilities including learning disabilities, emotional disturbance, autism spectrum disorders, ADHD, developmental disabilities and communication disorders throughout.

• Worked with other staff in creating a safe environment for developing and maintaining relationships for mentally challenged individuals
• Actively coached staff and participants in relational and organizational issues

Harrisonburg, VA, US

• Conducted a systems review of school policies and procedures
• Generated and performed an evaluation for culture analysis
• Facilitated Restorative Discipline dialogue and processes to enhance school procedures

• Certification in Peace Making Circle training
• Certification in Circle of Support and Accountability (COSA) training
• Co-facilitator of COSA for re-integrating juveniles back into community

• Helped provide economic opportunity for vulnerable women in Rwanda
• Participated in gender-based violence forum
• Managed jewelry production process
• Lead fundraiser for charitable donation and facilitated dialogue processes around diversity

B.A., Communication

M.A., Conflict Transformation And Peacebuilding