Implement and deliver the 1E end-user experience platform, ensuring alignment with customer needs, goals, and strategic plans.Analyze customer requirements to advise on the optimal utilization of the 1E solution.Plan and execute the deployment of the 1E solution, providing guidance on necessary pre-requisites for provisioning the SaaS environment. This includes configuring the customer's IDP and PKI certificates to ensure secure access to the 1E platform and client security.Identify and address agreed-upon use cases to operationalize the 1E solution effectively within the client organization.Educate and enable clients to fully utilize the 1E solution, ensuring comprehensive adoption.Continuously improve strategies for driving solution adoption and enhancing customer value.Develop and customize content within 1E to meet customer needs and leverage the solution effectively.Maintain ongoing communication with customers as a trusted advisor to ensure successful implementation and utilization of the solution, while identifying additional opportunities for value creation.Coordinate and communicate project details with cross-functional teams, including Sales, Presales, Customer Success, Support, Product Management, and Engineering.Conduct DEX assessments to evaluate the current state of customer organizations, providing recommendations based on data collected within the 1E Platform. Utilize these insights to implement tailored solutions, leveraging out-of-the-box 1E DEX packs or customized content to automate endpoint fixes.

Deliver all technical aspects of Nexthink end-user experience solution including:• Analyze the customer needs, goals, and strategic plans in order to advice the best possible use of the Nexthink solution.• Plan and deliver the deployment of the Nexthink solution; including the configuration of the client endpoint agents, SSO/SAML, ServiceNow, AD connectors and reporting components in line with the agreed customer architecture.• Identify and deliver against agreed use cases so the Nexthink solution is successfully operationalized inside of the client organization.• Educate and empower the client to take full advantage of the Nexthink solution, to ensure that the solution is fully adopted. Create and maintain customer training materials.• Seek to continuously improve how we drive the adoption of the solution and create incremental customer value.• Create and customize content within Nexthink that is of value to the customer in order to leverage the Nexthink solution to meet their needs.• Follow up with the customers as a trusted advisor to ensure the solution is well implemented, and successfully used by the customers, as well as looking for opportunities within the organization where Nexthink can add value.• Coordinate and communicate about all aspects of the project with other teams, such as Sales, Presales, Support, Product Management and Engineering.• Consulted on customer projects during the onset of the pandemic to devise custom content to understand the end-user experience during the transition from an office-based to home-based workforce.

Recruited as part of new team tasked with correcting and standardizing a hardware scoping process in order to reduce a high number of failed and poorly performing implementations of the GE product. Standardizing and centralizing the hardware review process resulted in a drastic reduction of the number of poorly performing new installations and upgrades of the product, resulting in greater customer satisfaction. In this role I am responsible for providing pre-sales hardware consulting services for net new and existing customers of GE Centricity Practice Management and Electronic Medical Records solutions. Support GE account managers on new opportunities by educating their clients on the best practices for deploying Centricity Independent Practice solutions. Create virtual and physical server configuration recommendations for customers based on their clinic demographics and the software solution being deployed. Review hardware configurations of existing customers as a part of the process to prepare for Centricity platform upgrades in order to assure that hardware and software meet GE spec. Participate in scoping and planning discussions for both net new installations and upgrades. Collaborate with our preferred hardware & integration partners on hardware scoping opportunities and in developing turn-key hardware configurations. • Member of project team that created improved configuration tools to assist our customers in hardware & software planning in virtual & physical environments.• Developed & presented training materials on hardware configuration for non-technical GE staff, such as sales teams & upgrade coordinators.• Assisted in correcting and clarifying customer facing documentation.• Created customer facing best-practices presentations.• Member of the advisory board for the annual Centricity Technical Conference

Provide pre-sales and post-sales technical support for the Total Tec/ProSys New England sales team on the entire portfolio of products and solutions. Pre-Sales - Conduct product update sessions on vendor products to a diverse customer base. Design and architect solutions based on customer needs, utilizing Hewlett Packard suite of products. Provide configuration and part number ordering data to sales team to develop fee quotes. Generate detailed solution technical write-ups. Respond to RFPs and RFQs. Create Visio diagrams for presentation of solutions. Provide detailed statements of work for services and professional engagements. Attend on-site meetings with sales representatives and assist in matching products/services solutions to address business issues including Proliant servers, HP Blade systems, HP Integrity Servers, SAN and virtualization initiatives. Perform Virtualization assessments to show customers where a Virtualization strategy would benefit their organization through hardware reduction, management, power & cooling costs and increased ROI.Post-Sales - Perform storage area network (SAN) installation services that include power and test, device cabling, software installation and SAN zoning with Brocade and Cisco fabric switches, creation and presentation of SAN disks to host systems and test connectivity / functionality. Conduct knowledge transfer sessions for customers. Install HP Blade systems, attach to required SANs, load basic operating systems, and install and configure supporting software, such as Rapid Deployment Pack and HP Insight Manager. Perform engineering post sales services such as SAN and server firmware updates and hardware add-ons. Install & configure VMware server and Virtual Desktop environments.

Responsible for product positioning, presentations and pre-sales support of the HP & Compaq product lines, primarily Intel-based server systems and storage.Extensive hands-on experience with a wide range of HP/Compaq products, including Proliant Blade, ML & DL servers, StorageWorks enterprise storage, desktops, laptops and handhelds. Performed product demonstrations, product roadmaps and technology presentations for customer audiences of technical and non-technical personnel. Installed evaluation systems in customer data centers to train customers on new products and to perform application testing, (ie. SQL, Exchange), on HP/Compaq hardware in order to aid in the sales process of hardware and software solutions. Assisted customer base in solutions design and implementation planning. Coordinated additional resources to assist in design and planning when necessary. Worked with major regional corporate accounts in defining and building a solid system design and management practice for their enterprise networks. Assisted customers in proper design and sizing of business solutions such as Microsoft Exchange, SQL & VMWare.Installed, configured & maintained blade server demonstration system in regional demo center to demonstrate hardware and software capabilities of emerging blade technologies.Organized and led training sessions & product updates for local reseller/var system engineers.