Currently a customized account contact for a high profile client. Managed a specialized department for over 3 years prior to restructuring. Worked within multiple departments efficiently and professionally.

Assisted in Listing efforts and maintained marketing on site at a variety of higher end homes. Performed daily runs for business needs. Answered phones and handled customer interactions as needed.

Call Center Supervisor in a startup company dedicated to high quality interactions and helping consumers through a new to the US process. During the startup time was dedicated to HR issues and training resposibilities. Once operations were moving smoother focus was shifted to performance and quality.

Call Center Supervisor in a fast paced ever changing environment. Responsible for daily performance monitoring and operational success

Inbound customer service assisting employees of companies contracted with Workscape with benefit signup. explanation of insurance benefits, as well as life change enrollments were paramount to our success.

Inbound customer service assisting credit card holders with concerns and questions pertaining to bills, fees, and products.

Assisted inbound calling customers with questions and concerns regarding cell phones and cell phone services. Transferred to Customer Retention department where I was challenged to convince unsatisfied customer to continue service with T-Mobile.