Chris Persaud Email & Phone Number

Toronto, Ontario, Canada

☑️ Managing 42 team members directly, and another 45 team members in-directly, with oversight / management of currently 48 distinct historical and active projects➤ Project types include:⏺ (including some Director-level projects)➜▢ 5G Autonomous Robotics➜▢ Console and platform E2E client testing➜▢ Micro-service maintenance and support projects ➜▢ IoT Core network services➜▢ 5G Roaming➜▢ IoT Connected Car➜▢ Network Big Data services➜▢ 4G to 5G migration projects➜▢ Government compliant Smart Distributed System (SDS)➜▢ Software quality assurance (QA) automated CI/CD testing

Toronto, Ontario, Canada

☑️ Managed 26 team members directly, and another 17 team members in-directly, with oversight / management of 62 distinct projects during this period➤ Project types include:➜▢ 4G to 5G migration projects➜▢ Vendor replacement with open-source microservices (Nokia, Ericsson, Motorola)➜▢ End-to-End (E2E) network test automation: RAN > EPC / Core > IMS > UE (device)➜▢ Online Charging System (OCS)➜▢ Nationwide 4G and 5G yearly network deployment planning (5+ yrs)➜▢ Wireless Public Alerting (WPA) and Next Generation 911 (NG911)➜▢ Service Delivery Framework (SDF)➜▢ RCS messaging➜▢ Big Data real-time competitive analysis➜▢ Short Message Service Center (SMS-C) enhancements➜▢ Wi-Fi corporate Access Point management (10,000+ APs)➜▢ Elasticsearch (ELK) notifications and monitoring➜▢ Automated provisioning➜▢ Virtual Firewall➜▢ Real-time voice translation☑️ Created shared knowledge base for workforce management in order to align project background & content details, and technical execution & expertise used, for cross-team information sharing and forecasting➤ Technologies used:➜▢ Atlassian API➜▢ Google Enterprise Workspace API➜▢ Salesforce API➜▢ Python☑️ Created professional development program for teams to up-skill workforce using OpenSource 5G core (Private 5G)➤ E2E deployment of cloud-native executed by CI/CD pipeline with IaaS and IaC using GitLab > Terraform > GCP and AWS➤ Deployed 5G nodes over Docker containers within Kubernetes clusters (5G nodes: AMF, PCF, SMF, UPF, UDM, AUSF)➤ Used free5GC core to implement 5G projects (Uses cases: ONAP, E2E Network slicing, Self-organizing networks, Auto scale-out)➤ Used ONF, O-RAN, and Akraino frameworks to implement Multi-access Edge Computing (MEC) (Uses cases: Edge Multi Cloud Orchestration, Integrated Cloud Native NFV, RAN intelligent controller, Central Office Re-architected as a Datacenter)

Toronto, Ontario, Canada

☑️ Bell | AT&T Connected car➤ Ran entire project as Technical Project Manager lead for Bell IoT product cross-functional teams➤ Connected car services for remote monitoring, control and advance diagnostics of the car➤ In car internet over car Wi Fi hotspot and other infotainment services such as enhanced navigation and mobile tv services➤ Audi, BMW, Chrysler, Ford, Honda, Jaguar, Mercedes-Benz, Nissan, Volvo and VW (Car Manufacturers) partnership with AT&T and Bell to offer telemetry and data services in US and Canada.➤ Amdocs migration of billing platform for Connected Car CDRs and TDRs➤ Cisco Jasper adoption for onboarding in-car SIM and modem/receiver per specific Car Manufacturer➤ IoT Gateway configuration for bi-directional enabling of vehicles in Canada and the U.S.➤ Syniverse real-time billing TDRs to enable vehicle roaming capabilities when crossing U.S. / Canadian border ➤ Client Care creation of process-systems for automated onboarding and support functionalities between AT&T and Bell, and Retail outlet enablement➤ Time-to-Market activities for commercial launch into Canadian market

Toronto, Ontario, Canada

☑️ Apple iOS Entitlement Gateway deployment➤ End-to-End load and performance scenarios for VoLTE capabilities➤ Test design and automation using PRiSM product (similar to Digital.ai, Experitest, Perfecto, Sigos, Mobileum, etc)➤ All nodes affected in call flow: User Equipment (UE), Entitlement Gateway, HSS (AAA), AISIR LDAP, Service Delivery Framework (SDF), BT / BSS➤ Used PRiSM to simulate / replace Diameter protocol➤ TPS vs Thread execution automated analysis with threshold alarming➤ Platform(s) resource (CPU, I/O, etc) management and monitoring via Anisble 2.x➤ Latency ATP scenarios developed and executed for E2E testing (automated and scheduled)➤ Elasticsearch, Logstash, Metricbeat, Filebeat Kibana used for extracting, storing and visualization of data

Toronto, Canada Area

▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Kunnect is creator of various telephony software applications and offers professional managed network services for voice and data.Managed a team of six domestically, as well as technical teams of dozens of international resellers, to develop, deploy and market multiple Software as a Service (SaaS) telecom products in the cloud.[Predictive Dialer, IP-PBX, Broadband IVR, Professional Cloud Services]▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░• Migrated entire enterprise premise based col-located server farms worldwide into the Amazon AWS cloud computing spectrum (over 200 servers); thus eliminating over $75,000 monthly billables associated with deploying technical resources, reoccurring maintenance charges and hardware upgrades. {CloudFormation, DynamoDB, EC2, RDS, S3, etc}• Created a professional division, to sell managed AWS services, on a reoccurring revenue direct billing model for end-customers and international resellers. • Moved production and developmental systems away from Linux distributions of Slackware and RedHat 5.x to CentOS 7.x, in order to leverage newer technologies such as Asterisk 14, HTML5 and WebRTC, to discontinue 100% cost dependencies on legacy VoIP hardware such as Cisco and Huawei appliances.• Lead sales engineer, assisting with implementation plans and integration solutions. Successful on over 90% of all participating contract closing negotiations.• Responsible for all human resource activity, as it pertained to hiring and managing operational, programming, technical support and customer service staff.• Adopted Atlassian (JIRA Software, Service Desk, Agile, Confluence, BitBucket, Bamboo, etc) solutions in a hosted form, to remove the dependency of multiple un-synchronized sub-systems, unifying communications between the development and production environments, for all internal and reseller staff worldwide.

Montreal, Canada Area

▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Startup company. Managed a team of 8 domestically, as well as over 150+ internationally deployed clustered servers, for internal and white-labelled reseller use. Designed application layer software on-demand from the groud up, which ran on a proprietary telecom backbone, conceived and implemented from inception.[Auto-Dialers, SMS Gateways, IP-PBX, Voice Broadcasting, Wholesale Telecom, Co-Location I.T Services]▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░• Deployed and installed Dell, HP and IBM blade servers co-located in major international network operation centers (NOCs) (i.e. One Wilshire, NAP of the Americas, 60 Hudson, 151 Front, etc).• In charge of Tier 1 carrier relationships and created telco management systems for CDR and traffic analysis with companies such as Verizon, AllStream, AT&T, Asia-Pacific, Primus, Qwest, Rogers, Sprint, etc.• Reduced operational overhead by 100%, removing traditional time-division multiplexing (TDM), and moving to IP infrastructure using appliances from Cisco, Huawei, AudioCodes, and TelcoBridges.• Responsible for all human resource activity, including the role as office manager, as it pertained to hiring and managing operational, technical support and customer service staff.• Created new efficiency matrix by managing development and operational staff worldwide via Bugzilla, Request Tracker (RT), Subversion (SVN) and Visual SourceSafe (VSS), decreasing time to market by 50%.• Eradicate 100% of the cost to deploy human resources on-site, by implementing remote tools such as Acronis, CATCI, Nagios and iDRAC.• Deployed technicians and equipment to international reseller locations for turn-key implementations in France, Germany, Philippines, and throughout North Africa.• Created from inception a method for Least Cost Routing (LCR) call termination, using free open source technology from OpenSER, to replace hardware appliances by 100%.

Montreal, Canada Area

▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Managed a team of 15 domestically, as well as teams of 10 in Peru and 4 in Argentina, for business process development and carrier wholesale reconciliation. Offered wholesale voice and data services specializing in Central and South American markets.▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░• Negotiated, vetted and implemented the Telarix OSS / BSS telecom billing platform for real-time CDR analytics and dynamic carrier wholesale LCR trading mechanisms, focusing on fraud management.• Assisted with the conception and deployment of 10-10 prefix dialing services for LEC international billing.• Designed and implemented web-based Network Change Form (NCF) enterprise-wide that replaced traditional paper/email process, which resulted in expedited route changes for increased profit margins; thus increasing the rate of network changes by 200%.• Assisted in carrier group management to replace legacy Cisco equipment, removing reoccurring maintenance costs by 75%, using Huawei and Genband devices in Argentina, Ecuador, Panama and Peru.

Houston, Texas Area

▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░(Now known as Noble Systems)Managed a team of 25 domestically, focusing on technical and desktop support. Also in charge of deployments of field engineering staff worldwide. Notable achievements includes the deployment of the first North American based call center in Cairo, Egypt using new technologies introduced by FLAG telecom and Alcatel Submarine Networks.▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Skills and accomplishments:• Built out satellite office for international operations division in downtown Montreal, Canada.• Go-to resource for all sales engineering customer interactions for non North American markets• Participated in creating industry standard benchmarks with Perdue University, which is now known as Benchmark Portal.• Tested and implemented next-generation Intel Dialogic hardware for new high-density customers.• Using the development team, created an in-house ticket tracking system for all customer issues (Track-it).• Created multiple IPLC links for new outsourcing customer-type, with private circuits from North America to India and the Philippines.• In conjunction with Cable & Wireless, created private-loop access to U.S. PSTN network for the Caribbean. Launched several 100 - 1000 seat call centers in Jamaica, Grenada and St. Lucia.• Created backbone network to compress long-haul audio streams using Cisco 37xx, 53xx and 72xx devices.• Success in creating large capacity channel banks, from OC3 / DS3 circuits, using a combination of AdTran, AudioCodes, EdgeLink, and RAD devices.• Was representative responsible for creating re-seller relationship with Japanese vendor Livedoor, for Yahoo-JAPAN.• Lead engineer for multi-site equipment deployment and integration for Shaw Cable and StarChoice throughout British Columbia and Alberta.

Greater New York City Area

▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░(Via Stratasoft Inc.)Head field installation engineer for the United States eastern zone. Lead to permanent position managing telco and software infrastructure for the U.S. democratic party of New York state and Senator Hilary Clinton via the SEIU. Built infrastructure to host a 400 position contact and customer service center in Manhattan, New York.▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░

Miami/Fort Lauderdale Area

▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Head field installation engineer for the United States eastern zone. Did turn-key installations that included voice and data cabling, TDM T1-ISDN configuration, and held a 5 day training seminar for new customers on-site. Responsible for getting final Delivery & Acceptance signatures.▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Skills and accomplishments:• All forms, makes and models of Intel Dialogic Telephony cards.• Building telephony servers from scratch, while on customer sites or co-locations.• Turn-key solutions built out for customers throughout U.S., Canada, Europe and South-East Asia.• All manner of CAT 5, CAT 5e and CAT 6 cabling & termination.• Testing and termination TDM circuits: T1, E1, ISDN-PRI.• Setting up and configuring Dees Communications monitoring units.• Setting up and configuring Viking Electronics monitoring units.• PBX integration: Nortel, Avaya, Fujitsu and Panasonic systems.