Christopher Persinger, Mba, Cism Email & Phone Number

San Francisco, Us

Leading strategic initiatives that drive operational efficiency, customer success, and product excellence. A focus on ensuring seamless execution of Rhythm's agile integration services, enabling businesses to customize and optimize their communications and workflows through the innovative Rhythm SaaS platform.Working closely with cross-functional teams, including product development, customer success, and ecosystem partners, to deliver tailored solutions that solve complex challenges. By streamlining processes, enhancing team performance, and fostering strategic partnerships, I help position Agnostic Rhythm as a trusted leader in omnichannel communication and integration.Key Focus Areas:Overseeing end-to-end operations to ensure timely and successful platform delivery.Driving collaboration between internal teams and partners to create impactful solutions.Championing customer satisfaction through personalized services and efficient onboarding.Identifying growth opportunities in niche markets and operationalizing innovative strategies.

OverMountain Group LLC is a technology consulting firm based in East Tennessee, specializing in driving digital transformation, IT strategy, and operational efficiency for businesses of all sizes. With a deep commitment to understanding the unique needs of each client, we offer a hands-on, tailored approach to help organizations optimize their technology infrastructure, enhance cybersecurity, and streamline operations for sustainable growth.Our expertise spans multiple industries, and we provide services such as IT management, cloud solutions, virtual CIO (vCIO) advisory, and strategic planning. Whether it's modernizing IT systems, implementing secure platforms, or guiding businesses through digital transformation, OverMountain Group LLC ensures high-quality service, integrity, and measurable results.Founded on a vision inspired by the resilience and determination of the Overmountain Men, we empower businesses to conquer today’s challenges while preparing for tomorrow’s opportunities.Let’s collaborate to take your technology and business operations to the next level.

Cambridge, Gb

Managed multiple global and remote IT teams, leading initiatives that fostered creativity and accountability, enhancing team dynamics, project outcomes, and operational excellence through April, 2024.Led operational cybersecurity initiatives, improving system security, ensuring regulatory compliance, significantly strengthening our defense, and safeguarding sensitive data. Spearheaded the creation of isolated hybrid cloud-enabled software development environments related to critical infrastructure projects, facilitating technological advancements.Championed the transition to advanced virtualized environments within collocated datacenters, improving scalability and reducing operational risks.Directed complex IT Mergers and Acquisitions integrations, ensuring efficient data and user account migration, maintaining business stability and operational quality while achieving cost synergies.Facilitated productive teamwork within IT and with external teams using modern Unified Communications and Collaboration tools (Microsoft 365, Teams, SharePoint), lowering expenses, and improving organizational performance. Leveraged data analytics to inform strategic decisions, guiding the IT management team in utilizing Python for Monte Carlo simulations to optimize forecasts and operational efficiency.Oversaw the continuous enhancement of IT Shared Service Teams response to incidents and requests, leveraging ITIL best practices for service delivery and customer satisfaction.Drove for the integration of Unified Communications with Contact Center solutions to ensure a cohesive communication experience for both customers and employees.

San Leandro, Ca, Us

Managed 8 global and remote IT teams in 6 countries, handling a yearly budget for IT operations, including IT Security, IAM, Cloud Operations, Unified Communications, Collaboration, Networking, Datacenters, ITSM, and OCM.Sponsored critical cybersecurity initiatives, enhancing the organization's security posture and significantly improving our cybersecurity ratings from external agencies.Championed the adoption of advanced mobile device management solutions, implementing zero-trust security frameworks that streamlined authentication processes, significantly enhancing organizational security.Established a unique career development and mentorship program, fostering a culture of growth within the IT department and significantly enhancing team unity and career advancement.Managed a smooth transition to remote work during the COVID pandemic, leading efforts to enhance network capabilities and provide essential tools, ensuring uninterrupted connectivity for all employees.Shifted the organization's data protection strategy to a modern, continuous data protection model, achieving remarkable data security and operational robustness.Established partnerships with technology providers, optimizing IT infrastructure performance and securing cost-effective advanced technology acquisitions.Promoted enhanced IT security protocols through the adoption of sophisticated EDR and SIEM solutions, significantly reducing cyber threat vulnerability.Supported digital transformation initiatives, modernizing legacy systems and processes to accelerate operational efficiency and enable scalable growth.Initiated and guided major IT infrastructure projects from start to finish, ensuring they met strategic objectives and delivered organizational value.Cultivated a forward-thinking IT culture that embraced continuous learning, encouraging staff to stay abreast of emerging technologies and industry best practices.

San Leandro, Ca, Us

Directed 7 worldwide IT groups in 6 nations, overseeing all aspects of IT operations such as IT Security, Identity and Access Management (IAM), Cloud Operation, Unified Communications, Networking, and Datacenters.Facilitated advanced cybersecurity measures and protocols, ensuring robust protection against emerging threats and maintaining high standards of data integrity and privacy.Adopted an ITSM model based on ITIL principles that rotated service delivery across different time zones, greatly improving service efficiency and adherence to SLAs.Shifted project management to Agile (KANBAN) processes using Azure DevOps, enhancing project delivery schedules and fostering a flexible, collaborative work culture.Oversaw the planning and execution of moving on-site workloads to a colocation model with Equinix, using a hybrid IaaS Azure approach to maximize capacity and maintain outstanding system reliability.Created a team of operations experts who used Ansible to automate network device settings, greatly improving operational effectiveness and setting up an IT observability program that substantially cut down service interruptions.Oversaw the deployment of Unified Communications solutions to enhance collaboration and connectivity among global teams, improving workflow and productivity.Selected and integrated technologies to streamline internal operations, maximizing their strategic impact and supporting the global workforce's needs across diverse regions.Created and maintained a framework to monitor compliance with corporate standards (e.g., infrastructure deployment, automation, security), devising plans to address any identified gaps.Fostered strong relationships with internal business units, understanding and prioritizing challenges faced by internal customers, enhancing user experience, and supporting corporate IT strategy through tailored training programs.

San Leandro, Ca, Us

Managed a globally distributed team of 12 engineers across the US, Canada, Germany, Singapore, and Australia, efficiently handling a considerable annual operations budget to optimize network and voice services for enhanced efficiency and scalability.Oversaw the planning, execution, and maintenance of enterprise WAN, LAN, and Wi-Fi networks across 27 offices and 4 data centers in 17 countries, significantly improving voice, video, and communication platforms.Engineered the transition from MPLS to a DIA-based Cisco SD-WAN solution, increasing bandwidth tenfold without incurring additional costs and optimizing network functionality efficiently.Worked with service providers to reduce yearly network costs by a third, lowering costs from $1.8M to $1.2M without affecting service quality.Managed the design and execution of BeyondTrust (Bomgar) secure remote access, creating the foundation for a customer-facing product monitoring and service team that can grow in size and scope, while enhancing security and accessibility for remote operations.Developed, executed, and operated a cost-effective on-premises Contact Center solutions (Cisco UCCX), enabling a unified “follow-the-sun” global support call-routing process that substantially boosted customer satisfaction.Strengthened network security by implementing advanced systems for threat detection and response, protecting against cyber-attacks and securing company data's confidentiality and integrity. Created plans for network and voice services to recover from disasters and continue business operations, making sure they were resilient and quick to react in case of unexpected interruptions.

San Leandro, Ca, Us

Managed a group of 5 IT engineers in the strategic development and oversight of OSIsoft's global voice communications, enhancing global connectivity with the establishment of a robust infrastructure.Improved communication capabilities by setting up Auto-Attendant and Interactive Voice Response systems with Cisco Unity that anyone can access globally, significantly increasing the effectiveness and user satisfaction of OSIsoft's support services.Implemented the launch of OSIsoft’s first video conferencing system that was accessible worldwide, using Tandberg Codecs and MCUs, which greatly enhanced internal and external communication.Developed a sophisticated, multilingual, and global Contact Center using Cisco Unified Communications Express platform, with new features such as Unified Queuing and Time of Day routing.Enabled integration with other platforms like ISDN and WebEx through the BlueJeans cloud service, improving team productivity and decreasing the demand for travel.Implemented preventive actions to maintain the safety and dependability of voice and video communication systems, applying advanced cybersecurity practices to defend against new threats.Worked together with customer facing teams from around the world to coordinate voice and video communication plans with the IT infrastructure and business objectives, making sure that services were delivered smoothly across regions.Measured and tracked key performance indicators for voice and video services, using data analysis to constantly enhance service quality and user satisfaction.Promoted the use of cloud-based communication tools, taking advantage of the adaptability and growth potential of cloud solutions to meet changing business demands and remote work plans.

Master Of Business Administration - Mba, Data Analytics

Bachelor Of Science, Computer Science

Certificate, Executive Leadership