Director Of Qualilty Assurance And Director Of Call Center Operations
CurrentDir Of Quality Assurance: Repsonsible for ensuring all software released to the field meets customer requirements and is bug free. Manage 2 onshore resources and 30 offshore resources in Lebanon.Dir Of Call Center Operations: Responsible for all aspects of the customer support department. Ranging from phone equipment, policy & procedure, staffing, and budget. Manage a team of 46 individuals.