Chris Pohl Email & Phone Number

Plano, Texas

Plano, Tx

Provided technical presales support to sales personnel for the Application Performance Management (APM), App Experience Analytics (AXA), App Synthetic Monitor (ASM), Digital Operational Intelligence (DOI), and Digital Experience Insights (DXI) products.Performed presentations and demonstrations of CA products to new and existing clients.Trained clients on product administration and usage, and assisted in product upgrades.Conducted health checks of client's product environments, and assisted in resolving issues.Gathered requirements and provided technical assistance for client proof of concept implementations.Developed custom Linux monitoring to enhance the CA APM Infrastructure Agent.

Carrollton, Tx

Provided primary support of Dynatrace AppMon, Dynatrace OneAgent, and Dynatrace Synthetic monitoring tools.Provided secondary support of Nagios Core, and Nagios LS monitoring tools.Implemented new monitoring and enhanced existing monitoring of the motel6.com, staystudio6.com, and hotel6.com websites and supporting infrastructure.Collaborated with marketing team to improve website monitoring, and created automated website performance reporting.Investigated performance issues, provided change recommendations, and coordinated with various teams to resolve issues.Supported QA team with custom monitoring dashboards and load testing reports for code deployment approval process.Assisted QA team in developing new load tests and integration with Dynatrace AppMon, and Dynatrace OneAgent.Conducted proof of concept implementation of monitoring of network devices using SNMP, and Nagios Core.Conducted proof of concept implementation of DataDog for capabilities comparison with Dynatrace OneAgent.

Plano, Tx

Monitoring Operations - Developed and implemented enterprise monitoring and alerting standards; Performed application performance analysis and root cause determination of major incidents; Implemented and provided primary support of CA APM/Wily; Provided secondary support of VMware, Splunk, SolarWinds Orion, TeamQuest, SCOM, Netcool/OMNIbus, and all monitoring tool integrations with BMC Remedy.Enterprise Tools Support - Provided level three support of IT operations tools including HP Asset Manager, HP Connect-It, HP DDMI, HP Enterprise Discovery, Peregrine Desktop Inventory, LDRPS, Aperture VISTA, McAfee ePO, Symantec Altiris, and ManageSoft.Application Development - Developed and maintained C# / ASP.NET / SQL Server based applications for IT budgeting/forecasting, IT asset management, IT operations automation, and enterprise software license compliancy; Developed reporting and ETL processes for enterprise CMDB; Regularly performed data analysis and reporting for SOX, PCI, PII, and software audits.

Application Development - Developed and maintained multi-state customer policy and insurance claims applications in an n-tier architecture using C#, C++, Visual Basic, ASP/ASP.NET, JavaScript, XML/XSLT, and Oracle DB; developed application to digitize, store, and catalog millions of pages of paper policy documents.

Application Development - maintained COBOL business applications, performed Y2K conversions, developed new Visual Basic applications; developed application to automate the creation of code review and change implementation documentation.

Midrange Operations - provided level one support of UNIX and NonStop systems, managed onsite vendor technicians, and performed tape backups; developed internal tape library system for offsite storage management.