Current courses:Python:- Python for Data Analysis & Virtualization by Pierian Data Inc.- Complete Python Bootcamp by Pierian Data Inc.Azure: - AZ-303: Azure Architect Technology by Microsoft CoursesRHEL/Linux:- Linux Administration Bootcamp by Linux Training Academy- Bash Scripting for Administrators by Linux Training Academy- Linux Networking & Administration by Linux Training Academy

• Hardware Testing: Utilize established procedures & tools to test various server hardware components for errors or failures.• Hardware Validation: Collect, analyze test data, identify root causes (RCA) of issues & create reports of test cases.• Documentation: Accurately create and update documentation, inventory, active hardware list, & assigned machines.• Scripting: Understand basic scripting. Create & use scripts where more efficient, particularly PowerShell and batch scripts, but Python scripts as well.• Coordinate with team members & leads ensuring each assigned Task is accounted for and meets or exceeds the SLA with the customer.

· Drove people to and from locations across the greater Seattle area while studying for industry certifications.· Managed my own shifts and balanced studying, taking exams and taxiing people & food to their destinations.· Kept up-to-date with road conditions and vehicle maintenance.· Engaged with a variety of people socially, from business men & women to the everyday folk needing to get from point A to point B.· Made sure both people and belongings were safe and secure while driving in traffic and sudden changes in traffic.

Provide network and infrastructure support services to Microsoft employees, vendors, contractors, contingent staff, interns, invitees of Microsoft, or any Microsoft affiliates or customers.Scope of work:I. Break/fix support and activity:A) Provide smart hands support - troubleshooting and resolving network issues at Microsoft Puget Sound facilities totaling around 170 buildingsB) Powering down network devices for scheduled power outages and restore services successfully after power is restoredC) Monitor enterprise service management (service now) Puget Sound network queue D) Ticket assignment processes or any process as defined by MicrosoftE) Inventory management – physical replacement, stocking and audit of hardware, cables, and additional components in cable rooms and storage bunkersF) SLA Severity ResponseII. Move, add, change (mac) activity:A) Racking/stacking/cabling/patching and supporting all Puget Sound buildings and infrastructure.B) Manage and complete the patching of network ports including patch panel and equipment rack management.C) Racking, stacking, and cabling of additional network components (routers, switches and associated line cards) via mac requests in Puget Sound.D) Transport of network gear to appropriate buildings and microsoft it cable rooms within puget sound as it relates to mac activity.III. Deployment & implementation (larger scale projects) activity: A. Inclusive of the above, including larger scale project work, building expansions, moves, and new builds where there is the need for equipment deployment or removal as part of a decommission request. B) Performing the network implementation, including all racking of equipment, cabling, connecting of optics, powering gear, and deploying throughout existing buildings and new buildings in Puget Sound.

Taking courses for:· CCNP 300-701 SCOR certification exam by December 2019

· Supporting equipment, infrastructure and end-users.· Imaging machines and creating documentation regarding how to image each type.· Set up spaces with switches and machines.

• Used Splunk to monitor builds for stability and created scripts for each tested platform• Supported error resolution with developers to resolve bugs via AzureDevOps• Maintained network stability by assigning switches with specific devices• Created spreadsheet metrics for lab stability, redundancy & team communication

- Second-line IT Support for IHS Markit across the company working with fellow field support specialists, managers, site leads, independent contractors from a wide variety of businesses (such as: chemical, automotive, software development, military, etc.) across a global company.- Working with fellow Field Support agents to assist users, report any abnormalities regarding both proprietary and company-wide software including: Windows 7, 8/8.1/10, Tableau, Service Now, Bomgar, Skype for Business, Microsoft Office 2013/2016 & Office 365, Windows Server 2008/2012, Active Directory Administration, Macintosh support, WebEx, Pulse Secure & Global Protect VPN, etc.- Attending bi-monthly meetings with America Support and Global Support. Each meeting discussing changes, patches, issues with proprietary software, license renewals and general troubleshooting.- Resolving local issues such as hardware failures, software licenses/installs/troubleshooting; hardware setup: projectors, docking stations, VoIP conference, mobile smartphones, loaner laptops, microphones, various displays.

- Moderating Xbox Live network activity- Recording & reporting daily tallies of network usage- Recording, tracking & submitting bug reports to Developers- Tracking patterns of network usage and content versus time of day globally- Managing intra-office communication between Moderators and shift leads- Maintaining a high level of communication between Moderators and Developers

- Managing, maintaining, testing & upgrading the Microsoft Home space, the Ideation Lab & the ASCR front- & back-end- Executive-level support- Backing up machines and servers - Installing/uninstalling hardware, building machines, testing machine capabilities and use- Researching & acquiring new hardware- Creating/Building/Rebuilding Active Directory- Creating & supporting virtual machines and servers (using Hyper-V)- Creating, supporting & maintaining an ISA/Forefront firewall- Deploying, testing & bug reporting Home builds from developers- Reporting bugs, errors, current projects, and other issues via Product Studio- Maintaining Home hardware such as lamps, lighting, projectors, wireless access points, mobile phones, etc.- Maintaining & designing internal network structure and integrity

- End-user IT level support, including: > Software support: MS Windows, Apple Mac OS X, MS Office, Outlook, LANDesk, CheckPoint VPN, Adobe Reader, Adobe Acrobat, MS Visual Studio > Hardware support: Configuring/maintaining desktop and laptop workstations: Adding RAM, HDD, various expansion cards, multiple display set-up: VGA, DVI, HDMI, S-Video, Component, Composite > VPN and remote user troubleshooting and assistance > Ordering and requesting products or services from vendors- Network maintenance- Using various software (in order to provide support and maintenance) such as DSView, LANDesk Management Suite, Admin tools, VMWare, etc.- Maintain an organized schedule with an established ticket system