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Chris Prather is a Director of Customer Success at SkuVault at Linnworks. They possess expertise in management, customer service, project management, microsoft office, customer relationship management.
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Director Of Customer Success, North AmericaLinnworks Jan 2024 - PresentChichester, West Sussex, Gb -
Director Of Customer SuccessLinnworks May 2021 - Feb 2024Chichester, West Sussex, GbGrew post-onboarding customer engagement team and offerings to include paid onsite and training opportunities.Instituted a risk logging process for team members which reduced client churn.Oversaw a price revision for legacy clients which increased the revenue captured by an average of 20%.Developed SOP's to limit the impact of changes in client management as they progressed through their life cycle.Oversaw significant revision to how client data was recorded and stored in SalesForce to bring it into alignment with departmental goals while improving understanding.
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Client Relations ManagerLinnworks Jan 2018 - May 2021Chichester, West Sussex, GbBuilt additional teams to focus on tier 1 assistance as well as CSM support for clients.Hired, trained, and continued to guide new employees in various roles.Oversaw client handling when implementing a new pricing model in 2020.Sourced and oversaw implementation of multiple performance enhancing systems including a project management system.Worked extensively with Product, Sales and Marketing teams to assist them in meeting company wide targets.
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Onboarding LeadLinnworks Feb 2016 - Jan 2018Chichester, West Sussex, GbDesigned and implemented new Onboarding offerings including onsite launches which significantly increased revenue and increased probability of successful implementation.Scaled team to meet increasing demand by newly signed accounts while ensuring team maintained launch throughput.Designed training materials and processes for newly hired onboarding agents.
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Onboarding SpecialistLinnworks Aug 2015 - Feb 2016Chichester, West Sussex, GbSuccessfully implemented the application for 50 newly signed clients.Overcame numerous blockers with clients to allow them to use the software despite widely varying requirements.Refined and documented standard onboarding process for reference by other team members.
Chris Prather Skills
Chris Prather Education Details
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University Of KentuckyHistory
Frequently Asked Questions about Chris Prather
What company does Chris Prather work for?
Chris Prather works for Linnworks
What is Chris Prather's role at the current company?
Chris Prather's current role is Director of Customer Success at SkuVault.
What is Chris Prather's email address?
Chris Prather's email address is pa****@****ape.net
What is Chris Prather's direct phone number?
Chris Prather's direct phone number is +150272*****
What schools did Chris Prather attend?
Chris Prather attended University Of Kentucky.
What skills is Chris Prather known for?
Chris Prather has skills like Management, Customer Service, Project Management, Microsoft Office, Customer Relationship Management.
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