Chris Protos Email & Phone Number

Greater Atlanta Area

/ Delivered a transformational disease state strategy for Japan by bringing together cross-company alliance executives in a series of workshops resulting in new innovation strategy/ Expanded UCB’s innovation leadership by creating the UCB Health Co-Lab, a new capability that uses human-centered design methods to collaborate with forward thinking hospital.

Smyrna, GA

/ Delivered the largest ethnographic study on the lived experience of epilepsy (7 countries, 200+ participants) resulting in deep user insights and customer journey maps that set strategy for nearly $2 billion in global sales/ Maximized the launch of a new drug delivery device by creating a service design blueprint improve on-boarding and reduce.

/ Introduced new advanced analytics capability to pilot innovative programs by maximizing a $7 million annual investment in new data sources resulting in a reduction of average decision timelines by 66%/ Conducted a global strategy portfolio analysis of new business opportunities resulting in plan to grow global revenue 50% faster than the market over 5.

/ Launched GPS-based sales force effectiveness platform resulting in a 30% increase in validated Sales Rep visits in first full year of operation/ Delivered a statistical model that assigned value to key clinic-level investments such as frequency and duration of face to face sales calls resulting $20M ROI

/ Improved business process design for software delivery lifecycle outsourcing by enabling over 2,000 Accenture users in a new global operating model/ Lead an offshore development team to deliver enterprise software products using agile methodology