Chris Davis Email & Phone Number

At MXR I have unified communications across nearly all offices and helped enable our remote worker transition with the Mitel Connect IP Phone system. Assisted the transition to Office 365 email/software suite, led Salesforce Multi-factor Security implementation, and was heavily involved with rolling out MFA across our Office 365 tenant. I am currently working as the ERP Project Manager on a multi-year initiative that aims to standardize many processes on best practices and eliminate: many manual processes, two ERP systems: SAP & GP, QuickBooks Accounting software, & Fishbowl Inventory Management system. All these currently siloed business functions will reside within Microsoft’s Cloud ERP solution Business Central with a tight interface between Salesforce, the MXR Website, and EDI.

Ann Arbor, Michigan

★ ITIL Foundations v3 Certified; Manage IT infrastructure and operations for the division headquarters and remotely manage two additional locations; continuously develop/deliver host/server quarterly disaster recovery planning tests.★ Oversee the entire network infrastructure that supports company end users; partner with department management in creating onboarding program for new hires focused on risk mitigation.★ Manage three sets of vendors including telecom and network to facilitate daily operations and large/complex projects.★ Partner with the President, Operations and Finance Directors in division/corporate IT planning.★ Audit user permissions and implement file-server standardization access based on job titles using Active Directory.★ Serve as project liaison, communicating with project vendors and users to address and resolve concerns.★ Eliminate a reactive approach to long-term IT sustainability management.★ Manage assets and reduce business risk by creating/leading employee information security training. Key Highlights- Managed two separate projects that migrated two sites from Comcast Voice to ShoreTel Connect telecom, including call failover between sites, iOS/Android applications, VPN access and Salesforce.com integration.- Cut $10,000 from annual vendor expenses by taking over the remote location user support and maintenance.- Improved workstation performance/extended lifecycle with SSD upgrades and saved $25,000 by upgrading all computers to Windows 10 during the free upgrade period.- Cut virtual machine restore times in half and enabled Cloud storage by switching backup solutions to Barracuda- Actively working towards eliminating vendor expenses of $21,000 per year by consolidating remote location ESXi hosts onto solely managed local infrastructure and hosting services in the Cloud.

Ann Arbor, Mi

★ Oversaw entire IT operations including servers, network connectivity, data backups and continuously drove end user productivity. ★ Eliminated virus infections and cleaned up all performance issues that boosted end user and business productivity.★ Managed end users and partnered closely with the company’s President and Director of Business Administration focused on short- and long-term technology and marketing planning.★ Oversaw the company-wide telecom cutover from an antiquated VoIP to a feature rich ShoreTel system.★ Cut energy costs and improved connectivity as well as optimized hardware utilization and improved disaster recovery by virtualizing 6 servers into one host using VMware.★ Utilized Cloud storage redundancy to move data backups from legacy tape to Barracuda Backup system.★ Managed a large project migrating the company’s email from Exchange 2003 to G-Suite. ★ Implemented SecureAuth Single Sign-On, integrating into Active Directory and enhanced the overall security of Salesforce and G-Suite.★ Cut outbreaks by 100% through deployment of Symantec Endpoint Protection. ★ Managed data/security risk by identifying an existing employee that attempted to share database information with a competitor using effective monitoring tactics.

Toledo, Ohio Area

★ Completed a number of computer upgrades and maintenance that improved equipment performance.★ Successfully developed web/ SQL database projects and beta tested each website.