Chris Railey Email & Phone Number

Bixby, Ok, Us

Randolph Afb, Tx, Us

Created, updated and enforced 30+ policies as an Information System Security Manager. Worked alongside multiple ISSOs to gather information to report the RMF status into eMASS (Enterprise Mission Assurance Support Service - DoD wide RMF tracker/data aggregation application) to track the compliance with our Authorizing Officials. Established and extended the ATO for 3 information systems a total of 5 separate times.Assisted in the creation of a development network as a Program Manager and the categorization/recategorization of 3 information systems. Approved the purchase of vital network equipment. Participated in Configuration Control Board meetings for 2 high priority information systems.Maintained updates to group policy objects and the functionality of the domain controllers as an Azure Cloud System Administrator. Solved an authentication issue between the primary DC and clients that had been added within the that last year and this restored full group policy functionality for the network.

Randolph Afb, Tx, Us

Coordinated with Network and System Administrators to gather reports and establish better vulnerability management practices as an Information System Security Officer. Head of a project to connect a development network to a commercial internet connection to establish a direct tunnel and provide a more secure development pipeline between multiple AF Bases. Identified an issue with the importing of scan data into eMASS and relayed the troubleshooting data up to the program managers of the application.

Randolph Afb, Tx, Us

Configured and maintained Tenable.sc for 3 separate networks, 2 of which were isolated from the internet. Scanned 500+ devices for vulnerabilities and configuration compliance with DISA STIG on a weekly basis. Built and maintained McAfee/Trellix ePO 5.10 and full suite of McAfee/Trellix extensions to secure our primary network. Configured GPO and endpoints to facilitate the deployment of McAfee agents. Spent 6 months as interim Team Lead while our lead was deployed. Led team meetings, organized projects to move toward the group goals and worked to update the infrastructure the networks were operating on. Including purchasing new equipment and removing all End-of-Life devices.Created Domain Controllers, maintained Active Directory, DNS, DHCP and Configuration Management. Troubleshoot Windows 10 user issues as well as Windows Server 2016 and 2019 application servers as well as Hyper-V servers.Maintained updates and proper configuration for Red Hat Enterprise Linux 7 and 8. Set up a satellite server for patching without access to the internet repositories.Configured Cisco switches with assistance from CCNA holders. Configured user ports and troubleshoots connection issues throughout network.

Randolph Afb, Tx, Us

Responsible for scanning vulnerabilities, patching software, maintaining endpoint security and compliance monitoring on over 42,800 devices every week.Authored standard operating procedures, quarantine policies and scanning schedules where there previously were none.Maintained updates, replaced hardware, renewed licenses and altered configurations for Tenable.sc.Issued tokens, validated administrator’s account status and terminated broken or lost tokens as well as those that were no long needed.

Scanned for known vulnerabilities, security compliance and utilized those to report to leadership. Developed scripts to install, update and uninstall software on a single device or in large scale deployments.Responded to reported security threats including suspected malware and software/device vulnerabilities.Supported the team tasked with large-scale deployment of Windows 10 machines by tested new device configurations and software versions prior to deployment.Provided desktop support to all military and civilian VIPs and their support teams within 3 hours of receiving the request.

Provided general desktop support for customers as a dedicated support technician.Used a number of tools to troubleshoot hardware, software, and network and operating system issues.Wrote several scripts in PowerShell for our help-desk to improve the call times by allowing a fix to be applied in seconds rather than minutes.Created batch files to install and uninstall software as well as apply fixes more efficiently and effectively.Worked alongside the networking team to troubleshoot printer, workstation and server connectivity issues and solve general networking problems.Created, deleted and edited computers, printers and users via Active Directory.

Norman, Ok, Us

Handled inbound telephone and email requests as a part of the help-desk at the Communication FocalPoint.Quickly gathered supporting information, reviewed, evaluated and assessed situation to obtain sufficient enough information to determine the possible cause of the issue.Work independently to determine the best and most efficient solution to resolve the customer’s operational issues, including procedural changes as necessary.

Mountain View, California, Us

Worked on inbound trouble reports via email, chat, or via phone from over 25 US Army bases within a predetermined timeframe.Responsible for completing basic support tasks related to workstations, servers, and network equipment that did not require escalation.